Technical Analyst 4-support

hace 2 días


San Vicente Ferrer, Colombia Oracle A tiempo completo

Technical Analyst 4-Support-22000AZC

**Applicants are required to read, write, and speak the following languages***: English, Spanish, Portuguese

**Preferred Qualifications**

**Job Description**:
Preferred Qualifications

Job Details
Customer Support engineer on EBS/Oracle Fusion Cloud regarding Localizations and integration process it is expected:

- Experience in implement LAD Localization process in EBS and Oracle Fusion Cloud
- Graduate in Computer Science or similar
- Spanish/English speaker
- Good written and verbal communication skills and strong teamwork capabilities
- Be able to create and maintain documentation in English, and White Papers/Notes on support portal
- Travel availability
- Availability to work with flexible shifts
- Team player
- Ability to Multi-task a must
- Have basic knowledge of Oracle Middleware (SOA Suite/BPEL) and OIC (Oracle Integration Cloud)
- Analytical skills required to attend customer tickets as Oracle Support.
- Be able to work on a stressifull environment but gentle with customer
- Be able to interact with development team and QA
- Be able to self study new business requirements, new Oracle products, new technologies creating the Business Requirement Definition when needed
- Highly motivated to become an expert in terms of business flow of new solutions
- Should be comfortable presenting to a large audience and addressing questions on LAD Localizations solutions
- Should be comfortable to present the proposal solution on meeting with customers
- Should be comfortable to create and conduct training
- knowledge in the Purchase to Pay and Order to Cash cycles in terms of functional and technical
- Be able to elaborate the test plan to propose on the customer support in order to evaluate the problem

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

**Job**: Support

**Travel**: Yes, 25 % of the Time

**Location**: CO-CO,Colombia-Bogota

**Job Type**: Regular Employee Hire

**Organization**: Oracle



  • San Vicente Ferrer, Colombia Sutherland A tiempo completo

    Sutherland is seeking an attentive and goal-oriented person to join us as a **Technical Support Engineer 1** typically provides entry-level technical support for diagnosing, reproducing, and fixing software and hardware issues. It includes troubleshoot protocols running on NetApp hardware to assist Customer with problem isolation and resolution. We are a...


  • San Vicente Ferrer, Colombia ITT, Inc. A tiempo completo

    Position Summary: Engineer in charge of receiving request for quotations for private and public bids, received directly from customers or through our agent, organize and define priority in the work for selection and preparation of proposals, selecting equipment that best option that attend technical and commercial requirements and drawing up proposals. In...


  • San Vicente Ferrer, Colombia Mirantis A tiempo completo

    Company Description Mirantis helps organizations ship code faster on public and private clouds. The company provides a public cloud experience on any infrastructure from the data center to the edge. With Lens and the Mirantis Cloud Native Platform, Mirantis empowers a new breed of Kubernetes developers by removing infrastructure and operations complexity...


  • San Vicente Ferrer, Colombia Fortinet A tiempo completo

    **Responsibilities**: - Collection, analysis, and change recommendations of configuration information - Collection and analysis of customer network information - Collection and initial analysis of packet trace information **Job Experience / Abilities Required**: - Experience in a technical support role in a networking/security company or equivalent...

  • Junior HR Analyst

    hace 4 días


    San Vicente Ferrer, Colombia Besedo A tiempo completo

    As Junior HR Analyst you will be part of the Colombian HR department, contribuiting mainly with recruitment and also with other duties related to talent management. The Junior HR analyst acts as point of contact for HR related issues within the Bogota office, being the secondary executor of the whole recruitment process cycle fulfilling the organization...


  • San Vicente Ferrer, Colombia Full Potential Solutions A tiempo completo

    Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking...

  • Technical Support L1

    hace 7 horas


    San Vicente Ferrer, Colombia Emapta A tiempo completo

    **Job Information**: Industry - Employment - Recruiting - StaffingSalary - $ 4.000.000 COP - $ 5.000000 COPWork Experience - 1-3 yearsLocation - Colombia; Remote (Work Anywhere)Functional Expertise (Verticals) - Information TechnologyCity - BogotaState/Province - ChapineroCountry - ColombiaZip/Postal Code - 110221At Emapta, saying “We’re a Family”...

  • IT Support Analyst

    hace 2 días


    San Vicente Ferrer, Colombia SAS Institute Inc A tiempo completo

    : - Are you a problem solver, explorer, and knowledge seeker - always asking, “What if?” If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters - whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are...

  • Investment Analyst

    hace 6 días


    San Vicente Ferrer, Colombia Finance in Motion A tiempo completo

    The investment analyst will jointly collaborate with the Eco.business Fund and the International Climate Initiative (IKI). The primary activities of this role would include: **Key responsibilities**: - Financial analysis (building financial models, cash flows and business sensitivity analysis) - Transaction support (reviewing business plans, summarizing...

  • Software Developer 4

    hace 2 días


    San Vicente Ferrer, Colombia Oracle A tiempo completo

    Software Developer 4-220009G5 **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** **Hands On - PoC Engineer - CGBU** **Responsibilities** Technically support of the presales team across NAM/LAD region. identify and analyze problems and situations in order to provide working and effective...


  • San Vicente Ferrer, Colombia McAfee Enterprise A tiempo completo

    **_Job Title:_** Technical Support Engineer (Bilingual) **_ Role Overview:_** - Take the incident opened by the customer and troubleshoot, gather appropriate data, consult others when necessary and own the issue through to resolution. - You will do the remote meeting with a customer to accelerate the resolution depending on the time and situation especially...


  • San Vicente Ferrer, Colombia Panagora Group A tiempo completo

    **Job Information**: Project/Activity - USAID/Colombia Monitoring, Evaluation and LearningIndustry - USAIDCity - BogotaState/Province - Bogota, D.C.Country - ColombiaZip/Postal Code - 110111HIghest Level of Education - Bachelor'sWork Experience - 5-7 years- Panagora Group is a U.S. small business that provides monitoring and evaluation services in the...


  • San Vicente Ferrer, Colombia Panagora Group A tiempo completo

    **Job Information**:Project/Activity- USAID/Colombia Monitoring, Evaluation and LearningIndustry- USAIDCity- BogotaState/Province- Bogota, D.C.Country- ColombiaZip/Postal Code- 110111HIghest Level of Education- Bachelor'sWork Experience- 5-7 years- Panagora Group is a U.S. small business that provides monitoring and evaluation services in the international...

  • Data Analyst

    hace 7 meses


    San Vicente Ferrer, Colombia Solvo Global A tiempo completo

    **Position**:Data Analyst **City**:Bogotá **Schedule**: Monday to Friday 7:00 a.m. - 4:00 p.m. **Remuneration**: $3'000.000 - 4'000.000 **Job description**: Description: We are in search of a meticulous and proactive individual to fill the combined role of Service Operations Financial Analyst / Data Processor & Manager IT Business Intelligence,...

  • Technical Architect

    hace 4 días


    San Vicente Ferrer, Colombia Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...


  • San Vicente Ferrer, Colombia Royal Enfield A tiempo completo

    Job Requirements Position title Technical Services Manager - Latin America Distribution Markets (LAD) Reports to Lead Service - LAD Job grade Deputy Manager Location Bogota Job Purpose The Technical Services Manager for LAD will provide the highest quality motorcycle training to our dealership technicians and customers through a blended learning...

  • IT Business Analyst

    hace 1 semana


    San Vicente Ferrer, Colombia Bekaert NV A tiempo completo

    Join and growth our Bekaert team with the passion to win. The digital transformation that Bekaert is going through has created a number of digital opportunities, such as this position! We are seeking our** IT Business Analyst - Logistics, preferably based in Bogota - Colombia** The Business Analyst is accountable for gathering input from business teams...


  • San Vicente Ferrer, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...

  • Qualitative Analyst

    hace 6 meses


    San Vicente Ferrer, Colombia Panagora Group A tiempo completo

    **Job Information**: Project/Activity - USAID/Colombia Monitoring, Evaluation and LearningIndustry - USAIDCity - BogotaState/Province - Bogota, D.C.Country - ColombiaZip/Postal Code - 110111HIghest Level of Education - Bachelor'sWork Experience - 3-5 years- Panagora Group is a U.S. small business that provides monitoring and evaluation services in the...

  • Qualitative Analyst

    hace 4 semanas


    San Vicente Ferrer, Colombia Panagora Group A tiempo completo

    **Job Information**:Project/Activity- USAID/Colombia Monitoring, Evaluation and LearningIndustry- USAIDCity- BogotaState/Province- Bogota, D.C.Country- ColombiaZip/Postal Code- 110111HIghest Level of Education- Bachelor'sWork Experience- 3-5 years- Panagora Group is a U.S. small business that provides monitoring and evaluation services in the international...