Customer Support Engineer
hace 4 días
At Enghouse Interactive Colombia we are looking for an Electronics, Telecommunications or Systems Engineering profile to work in our Customer Support team either from our office in Bogota or remotely from any city in Colombia.
**RESPONSIBILITIES**
- Provide technical support and assistance to strategic partners and customers from LATAM.
- Provide advice on problems related to SIP or Asterisk trunks.
- Perform Updates and Upgrades of the company's software.
- Lead meetings with partners and customers for incident resolution.
- Ensure effective closure of reported incidents.
- Update the Knowledge Base (KBA) and Frequently Asked Questions (FAQ) to help continuously improve the support service provided to customers, partners and internal staff.
- Maintain a high level of customer service for all support cases.
**REQUIREMENTS**
**Minimum Experience**
Professional in Telecommunications, Electronics or Systems Engineering, preferably bilingual, with at least 2 years of experience in Asterisk solutions implementation. In addition, experience in Oracle or MSSQL databases is a plus.
**Desirable knowledge in**:
- Networking.
- Linux.
- Windows Server.
- VoIP Gateways.
- Wireshark.
- SIP.
- VoIP diagnostics and troubleshooting
- Ability to analyze Asterisk logs.
- Avaya Tsapi.
**Languages**
Conversational English and Spanish.
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