Endpoint Engineer

**Responsibilities**:

- Managing a multi-platform endpoint environment (Desktop\Server)
- Day to day responsibility for the technologies that support the endpoint estate
- Working alongside Endava’s clients, delivering high level support and guidance for their short
- and long-term requirements
- Acting as a point of technical escalation and expertise for other levels of support - 3rd line
- Discussing problem resolution with client and internal managers
- Customers/stakeholders focused
- Act as a technical governance layer for Workstations support team
- Work within established configuration and change management policies to plan agree and deliver changes
- Always investigating potential threats and upcoming technical obstacles that could jeopardize the deliver of our services
- Analyzing and making changes to infrastructure to improve performance
- Maintaining and improving support information and documentation
- Ensuring estate license obligations are fully met
- Mentoring junior technical staff
- Lead involvement in installation projects

**Qualifications and Experience**:

- Extended experience with various Endpoint Systems Management tools including Intune / SCCM / SMP / Autopilot
- Extended experience with various Anti-Virus and Security solutions including Sophos / McAfee / Tenable / Rapid 7
- Be highly proficient in Windows/Apple Mac O/S at both desktop and server
- Administrating Microsoft AD & GPO
- Browser management including Chrome/Firefox/Edge/IE
- Patch management and delivery in a multi-platform environment
- O365 Experience
- Automation experience ideally PowerShell
- Excellent standard of English language both verbal and written
- Well-developed communication skills
- Understand of GDPR and various compliance standards

**Additional Information**:
Desirable skills:

- Experience of cloud technologies: AWS/Azure
- Hyper V
- VMWare
- Experience of SQL
- Microsoft Exchange
- Working knowledge of ITIL (certification is a plus)