L2 - Technical Support Engineer
hace 6 días
Company Description
Mirantis helps organizations ship code faster on public and private clouds. The company provides a public cloud experience on any infrastructure from the data center to the edge. With Lens and the Mirantis Cloud Native Platform, Mirantis empowers a new breed of Kubernetes developers by removing infrastructure and operations complexity and providing one cohesive cloud experience for complete app and devops portability, a single pane of glass, and automated full-stack lifecycle management with continuous updates.
**Job Description**:
Mirantis is adding an **L2 Technical Support Engineer** to our team We are seeking a Technical Support Engineer to provide world-class technical support for Mirantis Cloud Infrastructure technologies. These technologies include Mirantis OpenStack for Kubernetes and Mirantis Cloud Platform. You are a friendly, polished communicator who is inherently interested in solving complex problems and delivering a high level of customer satisfaction with every customer interaction (via help content and tickets). You will work closely with Solution, Engineering, and Product Management to represent the voice of the customer.
**Main Responsibilities**
- Proactively manage, troubleshoot, and utilize private cloud deployments based on OpenStack
- Work closely with the engineering team: Report product bugs, Request new features, etc.
- Contribute to Knowledge Base for Mirantis Customers and the rest of the team.
- Manage your workload properly to make sure all customer requests and issues are tracked and handled in a timely manner
- Occasionally work and be on call during weekends and holidays
- Have fun
**Qualifications**:
- High School diploma or equivalent required, four-year college degree preferred or work history equivalent (3+ years software engineering experience)
- ** Fluent English speaking and writing skills required.**:
- 1-2+ years of technical support or engineering or equivalent experience
- Knowledge of OpenStack
- Strong Linux system administration and troubleshooting skills
- Good understanding of networking concepts and protocols
- Good knowledge of virtualization solutions (libvirt, KVM, VMWare)
- Ability to read and understand Python code; good shell scripting skills
Additional Information
**What does Mirantis offer you?**
- Work with an established leader in the cloud infrastructure industry.
- Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
- Be a part of cutting-edge, open-source innovation.
- Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
- Receive a competitive compensation package with strong benefits plan and stock options.
We are a Leader for Container Management in G2 (#2 after AWS)
-
Technical Support Engineer
hace 9 horas
San Vicente Ferrer, Colombia Fortinet A tiempo completo**Responsibilities**: - Collection, analysis, and change recommendations of configuration information - Collection and analysis of customer network information - Collection and initial analysis of packet trace information **Job Experience / Abilities Required**: - Experience in a technical support role in a networking/security company or equivalent...
-
Technical Support Engineer
hace 2 días
San Vicente Ferrer, Colombia Sutherland A tiempo completoSutherland is seeking an attentive and goal-oriented person to join us as a **Technical Support Engineer 1** typically provides entry-level technical support for diagnosing, reproducing, and fixing software and hardware issues. It includes troubleshoot protocols running on NetApp hardware to assist Customer with problem isolation and resolution. We are a...
-
Software Engineer L2
hace 2 días
San Vicente Ferrer, Colombia Twilio A tiempo completo**See yourself at Twilio**: Join the team as our next Software Engineer (L2), Account Security **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're...
-
Technical Analyst 4-support
hace 9 horas
San Vicente Ferrer, Colombia Oracle A tiempo completoTechnical Analyst 4-Support-22000AZC **Applicants are required to read, write, and speak the following languages***: English, Spanish, Portuguese **Preferred Qualifications** **Job Description**: Preferred Qualifications Job Details Customer Support engineer on EBS/Oracle Fusion Cloud regarding Localizations and integration process it is expected: -...
-
Technical Sales Support Representative
hace 2 días
San Vicente Ferrer, Colombia ITT, Inc. A tiempo completoPosition Summary: Engineer in charge of receiving request for quotations for private and public bids, received directly from customers or through our agent, organize and define priority in the work for selection and preparation of proposals, selecting equipment that best option that attend technical and commercial requirements and drawing up proposals. In...
-
Technical Support Engineer
hace 2 días
San Vicente Ferrer, Colombia McAfee Enterprise A tiempo completo**_Job Title:_** Technical Support Engineer (Bilingual) **_ Role Overview:_** - Take the incident opened by the customer and troubleshoot, gather appropriate data, consult others when necessary and own the issue through to resolution. - You will do the remote meeting with a customer to accelerate the resolution depending on the time and situation especially...
-
Channel Systems Engineer
hace 2 días
San Vicente Ferrer, Colombia Palo Alto Networks A tiempo completoCompany Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...
-
Associate Support Engineer
hace 6 días
San Vicente Ferrer, Colombia Sutherland A tiempo completoJob Description Sutherland is seeking an attentive and goal-oriented person to join us as an Actimize Technical Support team at NICE System. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with...
-
Customer Support Engineer
hace 2 días
San Vicente Ferrer, Colombia Enghouse A tiempo completoAt Enghouse Interactive Colombia we are looking for an Electronics, Telecommunications or Systems Engineering profile to work in our Customer Support team either from our office in Bogota or remotely from any city in Colombia. **RESPONSIBILITIES** - Provide technical support and assistance to strategic partners and customers from LATAM. - Provide advice on...
-
Technical Support Representative
hace 2 días
San Vicente Ferrer, Colombia Full Potential Solutions A tiempo completoFull Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking...
-
Client Support Engineer
hace 2 días
San Vicente Ferrer, Colombia Blackboard A tiempo completo**Client Support Engineer** **Bogota, Colombia** **ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED** **The Opportunity**: - Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the...
-
On-site Service Engineer
hace 2 días
San Vicente Ferrer, Colombia Agfa A tiempo completoAgfa HealthCare, a member of the Agfa-Gevaert Group, is a leading global provider of diagnostic imaging and healthcare IT solutions. The company has nearly a century of healthcare experience and has been a pioneer on the healthcare IT market since the early 1990's. Today, Agfa HealthCare designs, develops and delivers state-of-the-art systems for capturing,...
-
Am Analyst L2
hace 2 días
San Vicente Ferrer, Colombia Endava A tiempo completo**Responsibilities**: **AM Engineer level 2 to deliver Triage and Support for incidents and Requests raised by end users Initially focused on Identity Management, but with the possibility of a future Scope extension. Doing tasks like Enroll users, reset passwords, perform a bulk upload of user ID’s as needed, Develop process documentation like Standard...
-
Cloud Expert Engineer
hace 6 días
San Vicente Ferrer, Colombia Acronis A tiempo completoAcronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Expert Engineer who is ready to join us in creating a #CyberFit future and...
-
Tech Support Engineer
hace 7 meses
San Vicente Ferrer, Colombia Retargetly A tiempo completoWe are looking for a **_Tech Support Enginee_** **r** to join the Technology team We are the #1 data platform in Latin America; an AdTech company operating in more than eleven countries, supporting the data needs of consumers across the region. We believe in an open advertising ecosystem that prioritizes privacy and we work together with our teams, 100%...
-
Technical Services Manager
hace 6 días
San Vicente Ferrer, Colombia Royal Enfield A tiempo completoJob Requirements Position title Technical Services Manager - Latin America Distribution Markets (LAD) Reports to Lead Service - LAD Job grade Deputy Manager Location Bogota Job Purpose The Technical Services Manager for LAD will provide the highest quality motorcycle training to our dealership technicians and customers through a blended learning...
-
Junior Sales Engineer
hace 9 horas
San Vicente Ferrer, Colombia Infobip A tiempo completoCompany Description At Infobip we dream big. Last year, over half of the world’s population interacted with businesses through the Infobip platform. It didn’t happen by chance: through 60+ offices on 6 continents, we are truly committed to helping our 200 000 enterprise clients reach and engage mobile users. Join us on our quest to grow these numbers...
-
Endpoint Engineer
hace 2 días
San Vicente Ferrer, Colombia Endava A tiempo completo**Responsibilities**: - Managing a multi-platform endpoint environment (Desktop\Server) - Day to day responsibility for the technologies that support the endpoint estate - Working alongside Endava’s clients, delivering high level support and guidance for their short - and long-term requirements - Acting as a point of technical escalation and expertise for...
-
Engineer Lead
hace 6 meses
San Vicente Ferrer, Colombia Rappi A tiempo completo¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...
-
Proposal Engineer
hace 2 días
San Vicente Ferrer, Colombia Rockwell Automation A tiempo completoResponsible for the bidding process regarding large, complex issues including IT services, solutions, design or manufacturing services. Project manages the bidding process from initial contact through contract signing, with particular emphasis on establishing the trading terms. Responsible for validating and endorsing the technical solution. At the highest...