Customer Success Manager Latam

hace 5 días


Bogota, Colombia Pulpo A tiempo completo

**Who We’re Looking To Recruit**

We are looking for a Customer Success Manager for our LATAM accounts and strategic partners. You’ll be managing our clients and partners - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.

**Here are some other must-have skills that we’re looking for in our Customer success manager.**
- Delivering and communicating ROI for our clients, throughout the customer lifecycle.
- Being the trusted partner for the customer on use-case and product functionality
- Quarterbacking experiences by various cross-functional teams at Gainsight, on behalf of the customer.

**What You Will Be Doing On a Daily Basis**
- BA/BS (MBA/Master preferred)
- Ideally 2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
- Experience in working with complex situations
- Excellent problem solving and analytical skills
- Impressive executive presence and communication abilities
- Ability to create structure in ambiguous situations and design effective processes
- Bias for action
- Passion for technology and for being a part of a fast-growing SaaS company, being comfortable in a constantly changing environment
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)



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