Consumer & Community Banking - Frosch, Leisure
hace 7 meses
**JOB DESCRIPTION**
Advise on all aspects related to customer request for domestic and international trips: quotations, reservations, post-trip service, and seeking their loyalty. He/she will use the different tools and systems used in the agency and will be able to suggest to his/her direct managers, projects and initiatives that seek to improve productivity, efficiency, and customer service.
- Planning, and organization of all components of vacation travel, from initial request to completion for vacation clients.
- Provide the best customer service that exceeds expectations.
- Facilitate customer support with a high level of quality, confidentiality, and professionalism.
- Project a positive attitude with great energy, diplomacy, and creativity in their work strategies
- Develop lasting relationships with clients to improve service levels.
- Participate in projects suggested by your immediate boss that seek to optimize the operation and new business models.
- Prepare and distribute customer travel documents.
- Organize files relevant to their work.
- To be update in the different destinations and tools to grow as a professional and to be able to improve customer service daily.
- Complete the administrative processes of the operation: invoicing, delivery of support for supplier payments, etc.
**ABOUT US**
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
**ABOUT THE TEAM**
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
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