Support Services Manager

hace 2 días

Colombia Genius Sports A tiempo completo

**A **B**it **A**bout **U**s*
Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media.
Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan.
We are the trusted partner to over 500 sports organizations globally, capturing the highest quality data for many of the world's largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA.
From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organizations, we are driven to the deliver the difference for our partners.
**What **W**e **D**o**
- **Sportstech**
Data capture, management and analysis tools that help leagues run their sport, unlock new revenue streams, and protect the integrity of their competitions.
- **Video**
Fully automated streaming technology, production and distribution services that help showcase sports to the world.
- **Sportsbook**
Everything a sportsbook operator needs to manager their operation and grow profits - all powered by the finest live sports data available.
- **Media & Engagement**
We help brands and publishers engage and monetize sports fans with personalized campaigns and content they will love.
**The Role**
Medellin Support Services Manager works closely with all the Medellin support teams, the relevant team leads and as well as other internal stakeholders. To ensure the support teams in Medellin have the right attributes, mentality and work ethic to succeed in their roles. Liaising with the relevant team leads globally to ensure the relevant support teams in Medellin are functioning in a high level.
**Main Responsibilities**
- To assist with ongoing leadership, performance monitoring, coaching and guidance for high performance to Medellin support teams.
- To cultivate / foster client service excellence environment
- To provide regular visibility to relevant team leads, Director of Support Services around Medellin team member's performance and development
- To be responsible for relevant teams recruitment and interviews
- To be responsible for team management, training, development and motivation within Medellin support teams
- To be responsible for overseeing Medellin support teams
- To gather basic knowledge of each Medellin support team workflows and processes
- To assist securing team's targets originated by companies and unit's targets are clear to the team
- To provide assistance with day-to-day tasks within Medellin support teams
**Skills**
- Strong customer service, communication and organizational skills.
- Strong understanding with Atlassian product suite (Jira, Confluence, Jira Service Desk)
- A natural leader of people - an ability to cultivate and foster a collaborative team environment
- An ability to navigate around (and through) key obstacles in pursuit of effective day-to-day operations
- Very good knowledge of sports, sporting federations and their needs
- Strong communication (written and verbal) and presentation skills - a proven ability to be persuasive and influence others
- Effective time management skills, an ability to cope with working under pressure
- Strong emotional and cultural intelligence - an ability to 'read' people and their own individual motivations and interests
- A commitment to service excellence and an ability to lead-by example
- Detail oriented and well-organized Able to travel in Europe and the America
**We Offer**
As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on location**.** We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.
- Due to COVID-19 restrictions, we are currently using virtual hiring processes in some locations, so that we can continue hiring great people whilst being mindful of the health of everyone involved in the recruitment process. Please therefore be aware that, among other things, interviews may take place by phone or video, and some new hires may need to be onboarded remotely (_e.g._ where access to office space is currently restricted). Our Talent Acquisition team will be able to advise of arrangements in relation to specific roles, so please reach out to them with any questions._

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