Client Onboarding Sr Grp Mgr
hace 4 semanas
The Colombia Hub TTS Onboarding head manages a team of managers responsible for the end-to-end client experience within onboarding, which includes account opening, account maintenance and product implementations for the Institutional Clients Group. This Client Onboarding Sr Grp Mgr must have a good understanding of the industry, direct competitors' products and services, in order to contribute to the commercial objectives of the business. Requires thorough understanding of the strategic direction of the TTS business within the Latam region, combined with a solid conceptual/practical grounding in both the onboarding function and institutional clients. Excellent communication skills required in order to negotiate internally, often at a senior level. Client communication/negotiation is also necessary. Manages a team of 100+ employees, requiring strong focus on hiring, training and retention.
Responsible for executing TTS Onboarding strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the team. The Onboarding head is also accountable for the results under the Risk & Control framework.
Integral member of the functional leadership team within LATAM TTS Onboarding.
**Responsibilities**:
- Strategic professional who anticipates and designs changes to business systems, processes and tools within an area of expertise.
- May manage a large/complex global organization with responsibility for full range of a business function.
- Partners with other Citi business units and strives to facilitate their success. Often requires development of new concepts and approaches to solving issues affecting business/ geographic region or a major segment of it.
- Manages financial budget for multiple and global departments.
- Supports a wide range of internal clients (product, sales, client delivery, and Customer Service) and external corporate clients. Builds credibility and trust with the senior management team across the regions.
- Manages multiple high priority visible projects. Reviews and analyzes data on productivity and efficiency; makes strategic decisions on solutions and improvements; present recommendations to organization and senior management.
- Develops strong partnership with Compliance/Risk, Finance, and HR. Applies broad and comprehensive understanding in multiple functional areas as well as underlying business principles.
- Frequently involved in a variety of broad based and complex issues requiring conceptual thinking. Requires advanced judgment and conducts in-depth quantitative or qualitative analysis to structure and solve problems and develop new, innovative solutions. Sought after for technical expertise and insight into business initiatives, solutions or projects.
- Maintains detailed understanding of the business and applies industry and market knowledge to drive improvements within the functional area. Determines strategic approach and is responsible for implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s).
- Significant impact on the business by making decisions that determine technical approaches and strategies for the area.
- Proven ability to manage complex issues and implement and manage a successful risk/control environment. Execution focused, overcomes obstacles and minimizes bureaucracy. Champions mobility, diversity, training, compliance initiatives.
- Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources. Influences and negotiates with senior leaders (across functions); may communicate with external parties. Full management responsibility of an Operations department, including management of people, budget and planning.
- Provides strategic direction for departments managed. Drives end results of an area and exercises control over resources, policy formulation and planning. Activities primarily affect a sub function. Engages in short to medium-term planning of actions and resources for own area. Manages complex and highly variable issues with substantial departmental/product impact.
**Qualifications**:
- Extensive managerial experience required
- Exceptional track record in people leadership. Strong senior stakeholder management experience. Experience in Reference Data Management. Familiarity with external products and services that add value to client and operation reference data management. Sound knowledge of Transactional Life Cycles, Reference Data Management and Settlement process of Securities. Strong academic qualifications would be desirable.
- Exceptional spoken and written English skills. Strong Microsoft skills: Word, Excel, PowerPoint. Strong focus on Control and Process optimization and documentation. Proven project and process management skills. Proven people management. Proactive and able to work on o
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