Tier 1 Support Specialist

hace 3 semanas


Bogota, Colombia E2E technology solutions A tiempo completo

Somos una empresa de soluciones tecnológicas
- Horario: Lunes a viernes de 7:00 am - 5:00 pm
- Ingles B2 -C1
- Modalidad Hibrída
- Salario: 2.500.000
- Cumplido los dos meses se da bono de bienestar
- Auxilio de conectividad
- Excelente ambiente laboral.

**Funciones**:

- Capaz de resolver todos los problemas de nível 1 y mantener sistemáticamente un alto nível de resolución en la primera llamada.
- Gestionar todos los tickets de llamadas de servicio abiertos por clientes internos/externos, realizando un seguimiento desde el inicio del ticket hasta su resolución.
- seguimiento desde el inicio del ticket hasta su cierre.
- Actualiza los tickets de soporte con las entradas de actividades apropiadas según sea necesario.

**Requisitos**:

- 1-2 años de experiência en IT HelpDesk.
- Inglés
- Licenciatura en Informática o experiência equivalente.
- Solución de problemas de software y hardware, sistema operativo Windows y Microsoft Office (Excel+).
- Experiência en redes / CCNA, Networks+.CompTIA A.
- conocimientos en telecomunicacione
- habilidades de servicio al cliente

Tipo de puesto: Tiempo completo

Salario: $2.500.000 al mes

Pregunta(s) de postulación:

- ¿Cuál es su aspiración salarial?

Experiência:

- En entornos de soporte de operaciones.: 6 años (Obligatorio)


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