Trilingual Front Office Specialist HR Services
hace 2 semanas
Acts as initial entry for all employees, administers incoming queries, provides HR information and performs transactional tasks.
**Duties and responsibilities**:
- First point of contact for managers and employees for all HR transaction-related queries.
- Takes ownership of the resolution of callers’ issues, giving guidance & solving problems as the first point of contact whenever possible, refers issues to the HR Back-Office (Specialists) when unable to resolve them personally.
- Ensures that all queries are logged using the enquiry management tool.
- To update the HR database with employee details/amendments.
- Handles general inquiries, supported by answers to predefined questions.
- Provides administrative support.
- Provides process expertise and identifies improvement potential in order to increase efficiency and customer satisfaction.
- Supports training of new agents.
**Professional competencies**:
- Bachelor Degree or student in the last semesters of university.
- Fluent English (B2 level), Portuguese (B2 level).
- 1 or 2 year as HR Front office / Customer service experience required (SSC experience desirable).
- Knowledge in learning and LMS Platforms.
**Personal competencies**:
- Cooperation.
- Ability to work under pressure and tough deadlines.
- Administrative excellence.
- Excellent Customer Service skills.
- Analytical skills and problem-solving capability.
**What we offer**:
Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company.
**Closing date**:
- 22.12.2023
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