Customer Service

hace 3 días

Cartagena, Colombia Jade Optical A tiempo completo

**REMOTE/VIRTUAL Call Center Customer Service Representative**

Summary of Position: This position is responsible for first line communication with new and existing patients. This role is extremely important, requiring a warm and kind voice that is patient and truly wants to help. This position requires great language skills and fluency in both Spanish and English (_**Advanced levels in both languages is a requirement**_ ).

Essential Duties & Responsibilities:
1. Answering phone and handling FAQs (Frequently asked questions)
2. Appointment confirmation calls
3. Double booking appointments (as needed)
4. Recall list (Communicating with patients who are overdue for their eye exam)
5. Creating & Editing appointments
6. Verifying insurance benefits (Insurance verification on vision insurance site and getting back to the patient)
7. Take messages for staff
8. Responding to social media inquiries (IG messages & Facebook messages)
9. Responding to text messages/chat bots
11. Follow up calls & promotion offerings

**Note**:Job duties may change overtime as new protocols and ideas are introduced into the practice.

Qualifications:

- At least 1 year of phone support or call center experience
- Fluency and Advanced skill level in BOTH English and Spanish - English must be C1 or C2 level
- Strong organizational skills, Detail oriented, and multitasking skills
- Technology friendly - Familiar with basic PC computer functions, Microsoft word & excel, PC file folders, electronic medical records, vision insurance portals, and open to learning new technologies that get implemented.

**Approximate Hours per week to complete tasks**:Anywhere from 44-45 hrs/week once properly trained

The schedule is based on USA/American Eastern Standard Time

**Schedule Monday thru Saturday**
- Weekdays: 9:45am to 6:00pm
- Saturdays: 9:45am to 4:00pm
- Sundays: OFF
- **Break period **1:00pm to 1:30pm
- **Total hours** **worked **44.5hrs

**NOTE**:The Phone Support Agent must be aware of the Eastern Standard Time rules in Miami, FL specifically _**“Day light savings”**_
time adjustments (March = Clock moves an hour forward, November = Clock moves an hour backward). Exact dates must be researched on Google since every year has a different date.

1

Pay: $2,200,000 - $2,700,000 per month

Application Question(s):

- Do you have stable and reliable internet connection?
- Is your work-from-home location nice and quiet?

**Language**:

- English and Spanish at an Advanced Level, like C1 or C2) (required)

  • Customer Service

    hace 3 semanas

    Cartagena, Colombia The Lakes Homecare Inc. A tiempo completo

    We are looking for a Customer Service person for this office who has experience in call center and working with patients or individuals. Duties will also include entering authorizations, completing patient letters, working with multiple contact systems, processing new staff members and supporting other branches as needed. Must be bilingual, with great phone...

  • Customer Service Representative

    hace 4 semanas

    Cartagena, Colombia RFS Communications A tiempo completo

    **PLEASE READ THE ENTIRE POST BEFORE APPLYING.** **VERY IMPORTANT REQUIREMENTS TO BE ABLE TO APPLY** 1. A personal computer Supported OS: Supported OS: Windows 10 or higher. 2. Processor: minimum of 4 cores, Ram: 8GB 3. High-speed internet with a direct connection to your computer (no Wi-Fi, hubs, or satellite connections) Internet Speeds: 20 Mbps...

  • Home-based Customer Service Representatives

    hace 4 semanas

    Cartagena, Colombia TalentPop A tiempo completo

    **About Us**: Looking to make your mark in the world of E-commerce? Join us as a **Customer Service Representative **and be part of our journey to success! We're passionate about delivering top-notch service to our customers, and we're looking for enthusiastic individuals like you to help us make it happen! **Position Overview**: As a **Customer Support...

  • Customer Service Representative

    hace 2 semanas

    Cartagena de Indias, Bolívar, Colombia BVP Colombia A tiempo completo

    Bvp takes pride with Excellent Customer Servicetoday, we serve some of the world's largest corporations, providing excellent customer service, and operational support 24/7/365. Bvp employs over 400 professionally trained teammates globally and plans to continue to grow at over 30% each year.bvp's well-integrated technology solution allows for seamless...

  • Field Service Representative I

    hace 2 meses

    Cartagena, Colombia Solar Turbines A tiempo completo

    Career Area: Manufacturing & Supply Chain **Job Description**: The Field Service Representative entry level is a 3-4 year program. The first year will be spent in training focused on a broad exposure to Solar’s products and the Customer Service organization. The training provided will be a combination of classroom and online training, significant...

  • Truck Dispatcher

    hace 2 meses

    Cartagena, Colombia AMERICAN LOADS DISPATCH & LOGISTICS L.L.C A tiempo completo

    **Responsibility**: - Responsible for Daily Calls and Operational Logistics on board - Ensures all reservations provide prompt, courteous and knowledgeable service - Resolves customer issues promptly, offers options appropriately and efficiently - MUST HAVE EXPERIENCE IN CUSTOMER SERVICE AND STRONG SALES - Fast learner to handle rideshare platform - Create...

  • Customer Service Representative

    hace 3 semanas

    Cartagena, Colombia LAMAR 1 HOUR DRY CLEANERS A tiempo completo

    Buscando contratar un representante de ventas/servicio al cliente. *DEBE ser fluido y bilingüe tanto en español como en inglés. *DEBE tener buen acceso a Internet y computadora. *DEBE tener experiência previa en servicio al cliente remoto. Proporcionaremos formación básica sobre nuestra empresa y lo que ofrecemos. **Responsabilidades**: Llamar a...

  • Coordinador de Servicios

    hace 1 semana

    Cartagena, Colombia Cummins A tiempo completo

    Our culture believes in _ELEVATING YOUR POTENTIAL_. We offer global opportunities to develop your career, make your community a better place and work with today's most innovative people seeking to solve the toughest problems we face globally. We believe in flexibility so you can explore your passions while making an impact through meaningful work within our...

  • Coordinador de Servicios

    hace 1 semana

    Cartagena, Colombia Cummins Inc. A tiempo completo

    **Coordinador de Servicios** **Description** Our culture believes in _ELEVATING YOUR POTENTIAL_. We offer global opportunities to develop your career, make your community a better place and work with today's most innovative people seeking to solve the toughest problems we face globally. We believe in flexibility so you can explore your passions while...

  • Bar Manager

    hace 2 meses

    Cartagena, Colombia Sofitel Barú Calablanca Beach Resort A tiempo completo

    **Job Description**: Design, conceptualization, costing, and preparation techniques of alcoholic and non-alcoholic beverages, responsible for creating and managing recipes for various preparations, directing actions in the hotel's bars and consumption centers. Articulating bar service in the most appropriate manner according to F&B Direction's instructions,...

  • Customer Service Representative

    hace 2 semanas

    Cartagena de Indias, Bolívar, Colombia LAMAR 1 HOUR DRY CLEANERS A tiempo completo

    Buscando contratar un representante de ventas/servicio al cliente.*DEBE ser fluido y bilingüe tanto en español como en inglés.*DEBE tener buen acceso a Internet y computadora.*DEBE tener experiência previa en servicio al cliente remoto.Proporcionaremos formación básica sobre nuestra empresa y lo que ofrecemos.Responsabilidades:Llamar a los clientes...

  • Intake Coordinator

    hace 1 semana

    Cartagena, Colombia The Lakes Homecare Inc. A tiempo completo

    We are looking for an Intake Coordinator for this office that has experience with staffing personnel and working with patients. Duties will also include inputting Authorizations, completing patient charts, working multiple contact systems, processing new staff members and supporting other branches when needed. Must be bilingual, with great phone etiquette...

  • Representante de Ventas

    hace 2 semanas

    Cartagena, Colombia Global Consults A tiempo completo

    Nuestro cliente está en búsqueda de los mejores vendedores en Cartagena, colombia. Estudios: Carrera terminada - Universidad Funciones: *Crear nueva cartera de clientes *Dar seguimiento a la cartera actual de clientes *Visitar las tiendas y dar capacitación **Requisitos**: *Tener tres años de experiência en ventas *Venir de la industria de...

  • Director of Operations

    hace 4 semanas

    Cartagena, Colombia Hyatt Regency Cartagena A tiempo completo

    Summary Position Objective: Responsible for assisting with the planning and management of Hotel operations to achieve customer satisfaction (employees, businesses, and owners) and quality of service, while meeting or exceeding financial goals. Main responsibilities: Manage hotel operations in order to maximize profitability and ensure superior customer...

  • Procure to Pay Coordinator

    hace 3 semanas

    Cartagena, Colombia Yara A tiempo completo

    Date posted: Aug 25, 2023- Location: Cartagena, BOL, CO- Job Function: Finance- Job Type: Permanent- Job Requisition ID: 17295**Procure to Pay Coordinator**: **About the Unit**: About Yara Founded in 1905 to solve the emerging famine in Europe, Yara grows knowledge to responsibly feed the world and protect the planet. Supporting our vision of a world without...

  • Refining and Petrochemical Facility Combustion

    hace 2 meses

    Cartagena, Colombia Zeeco A tiempo completo

    **JOB SUMMARY**: Tired of driving to the same place of employment to do the same job day in and day out? Does the thought of traveling to different facilitates and being a hero sound nice? Look no further as Zeeco has and exciting opportunity for you. Zeeco is looking for self-motivated people with hands-on technical capabilities around combustion equipment...

  • Dispatcher Transportation

    hace 5 días

    Cartagena, Colombia MTG A tiempo completo

    We are currently seeking a proactive and organized individual to join our team as a Dispatcher for a Transportation Company. As a Dispatcher, you will play a critical role in ensuring the smooth operation of a fleet of drivers. You will be responsible for coordinating and dispatching resources to meet client demands and service requests promptly and...

  • Sales Representative

    hace 2 semanas

    Cartagena, Colombia Voyager Global Mobility A tiempo completo

    Voyager Global Mobility is the leader in the developing mobility sector, serving the rapidly growing ridesharing industry, car sharing and local mobility marketplaces. We bring ease and simplicity into the experience of getting a Fleet for Hire car. We are building the most compelling way to get a car by committing to relentless customer centricity,...

  • Bar Manager

    hace 2 semanas

    Cartagena de Indias, Bolívar, Colombia Sofitel Barú Calablanca Beach Resort A tiempo completo

    Job Description:Design, conceptualization, costing, and preparation techniques of alcoholic and non-alcoholic beverages, responsible for creating and managing recipes for various preparations, directing actions in the hotel's bars and consumption centers. Articulating bar service in the most appropriate manner according to F&B Direction's instructions,...

  • Representante De Ventas

    hace 2 semanas

    Cartagena de Indias, Bolívar, Colombia Global Consults A tiempo completo

    Nuestro cliente está en búsqueda de los mejores vendedores en Cartagena, colombiaEstudios:Carrera terminada - UniversidadFunciones:*Crear nueva cartera de clientes*Dar seguimiento a la cartera actual de clientes*Visitar las tiendas y dar capacitaciónRequisitos:*Tener tres años de experiência en ventas*Venir de la industria de telecomm...