Senior Technical Customer Care Representative

hace 4 semanas


Desde casa, Colombia HostPapa A tiempo completo

**Job Summary**:
We are in search of an individual who is passionate about helping others. As part of our team, you will engage with web hosting customers from around the globe, embracing new experiences that will foster continuous learning and personal development.. As the **Senior Technical Customer Care Representative **you will** **provide advanced technical support to first line agents, customers, and partners to resolve issues related to web services products.

**Schedule - Eastern Time (Toronto)**:

- 1:00 PM - 9:30 PM, Monday - Friday

**What you’ll do**:

- Provide technical and operational support to Tier 1 support team
- Manage Senior Agent phone queue, ensuring service levels are maintained
- Handle and appropriately escalate unresolved or complex issues to higher support tiers, engineering teams, or other relevant departments for further investigation and resolution
- Monitor and meet established service level agreements (SLAs) and key performance indicators (KPIs), such as response times, first-contact resolution rates, and customer satisfaction scores.
- Develop a deep understanding of the company's products and services to effectively address customer inquiries and provide accurate information
- Serve as a customer advocate within the company, providing feedback on recurring issues, customer pain points, and potential areas for product or service improvement

**About you**:

- Minimum of 1 year work experience in a customer service environment in a BPO or similar industry
- Experience in supporting an internet domain and web hosting program
- Excellent communication skills
- Fluency in English
- Track record in providing excellent service while in a Tier 1 support role
- Experience providing support via phone, chats and ticketing system

**What we offer**:

- Work from anywhere - this is a remote opportunity
- A competitive salary that values you and your unique skill sets
- Career advancement & professional development opportunities to help you reach your full potential
- Flexible work arrangements to support work/life balance

**About us**:
At HostPapa, we’ve been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‑winning customer support in four languages.

Our HostPapa family values diversity and inclusion. We have a friendly company culture built on trust and respect spanning the entire company. With the acquisition of several companies into our product portfolio within the past year, we’re growing at an incredible rate and have ample opportunities for career growth.

Come join our talented team of enthusiastic, hard-working, passionate, driven people engaged in meaningful, innovative work. We can’t wait to meet you
- HostPapa is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team._
- HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts of_ _the hiring process._

Fg9LKc0nHb



  • Desde casa, Colombia Binance A tiempo completo

    Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations.Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.Support is via a live chat and phone, and will...


  • Desde casa, Colombia Binance A tiempo completo

    Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations. Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information. Support is via a live chat and phone, and will...


  • Desde casa, Colombia SupportNinja A tiempo completo

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.Start...


  • Desde casa, Colombia SupportNinja A tiempo completo

    We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...


  • Desde casa, Colombia Binance A tiempo completo

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...


  • Desde casa, Colombia Peak Support A tiempo completo

    **Join Peak Support: Where Passion Meets Purpose** At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're...


  • Desde casa, Colombia SupportNinja A tiempo completo

    We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...


  • Desde casa, Colombia SupportNinja A tiempo completo

    We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...


  • Desde casa, Colombia SupportNinja A tiempo completo

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.Start...


  • Desde casa, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Customer Experience and Engagement (CEE) team is Looking for a fluent English speaker with an interest in learning about Linux and other Red Hat’s technologies to join us as a Customer Support Specialist in Colombia. In this role, you will work as part of a multicultural and multilingual customer-facing technical support team...


  • Desde casa, Colombia eCustom Solutions A tiempo completo

    **Bilingual Customer Service Representative (English/Spanish)** We are currently seeking a highly organized and detail-oriented individual to join our team as a Bilingual Customer Service Representative. If you can effectively communicate in both English and Spanish, have exceptional customer service skills, experience in a call center environment and...


  • Desde casa, Colombia US Appliance A tiempo completo

    US Appliance Repair Customer Service Representative - Give exceptional customer service - Organize and route incoming telephone calls - Able to be multi-player - Computer skills - Use Smartsheet for very basic functions - Must be able to manage time effectively Customer service representative with other office responsibilities. Hourly pay will increase...


  • Desde casa, Colombia ITACWT LTd A tiempo completo

    A startup in the field of digital marketing is recruiting a Customer Support Representative! This is a long-term position within a fast-growing company. General description: Reporting to the Customer Support Manager, you will communicate with our customers through the following tasks: - Analysis, understanding, and processing of customer requests for...


  • Desde casa, Colombia Winona A tiempo completo

    **About Winona**: Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world-class care via a fully...


  • Desde casa, Colombia Winona A tiempo completo

    **About Winona**: Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world-class care via a fully...


  • Desde casa, Colombia US-based Technical Concierge Company A tiempo completo

    Technical Support Specialist - Colombia/EcuadorCompensation:$6,000 - $7,200 yearlyResponsibilities: Identify, thoroughly research, and resolve intricate technical problems, documenting and monitoring their progress for timely resolution. Ability to work in a fastpaced environment. Diagnose, troubleshoot, and replicate customer productrelated issues. Ability...


  • Desde casa, Colombia Winona A tiempo completo

    About Winona:Winona is one of the leading telemedicine companies providing HRT for women in menopause. We've built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world-class care via a fully...


  • Desde casa, Colombia Kavkaz Express LLC A tiempo completo

    **Expedited Services Representative (Remote)** **JOB QUALIFICATION**: - At least 1 year experience. - Must be willing to work full time. **Technical Requirements**: - Laptop/Desktop with at least 8 GB RAM. - Internet speed of at least 5-10 Mbps. (LAN connection preferred) - Headset/Earphones with working microphone for calls. **Please make sure you've...


  • Desde casa, Colombia HUBTEK A tiempo completo

    **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services. We have been impacting the world **since 2018,** and we want to keep pushing...


  • Desde casa, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Global Support Services team is adding a Senior Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription...