Technical Account Manager 3
hace 5 meses
**See yourself at Twilio**
Join the team as our next **Technical Account Manager 3**
**Who we are & why we're hiring**
Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
**About the job**
Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during **Pacific hours (9am to 6pm PT)** and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer's environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.
**Responsibilities**
In this role, you'll:
- Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio's Product and Engineering teams.
- Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
- Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
- Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.
**Qualifications**
**Required**:
- 4+ years of relevant experience
- Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
- Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
- Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
- Comfortable in working with customers' developers to troubleshoot use of the Twilio helper libraries.
- Have an inquisitive mind to understand how things work
- Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
- Excellence in task prioritization and evaluation of situational urgency.
- Interest in utilizing customer feedback to identify and drive improvements in our products.
- Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
- Ability to stand in the customer's shoes and demonstrated dedication to the customer experience.
- Experience in managing dedicated customer accounts.
**Desired**:
- Understanding of Telecoms and VOIP including WebRTC and SIP
**Location**
This role will be remote and based in Bogota, Colombia, providing support during Pacific hours (8am to 5pm PT)
**What We Offer**
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
**Twilio thinks big. Do you?**
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
If this role isn't what you're looking for, please consider other open positions.
-
Technical Account Manager
hace 6 meses
Bogota, Colombia Radware Bot Manager A tiempo completoTechnical Account Manager - (2400001S) The Technical Account Manager will be responsible for the customers in North America and their activities related to the managed services. The technical account manager will represent the customer inside Radware and will act as the focal point and escalation manager. This position will work in front of customers to...
-
Technical Account Manager 3
hace 6 meses
Bogota, Colombia Twilio A tiempo completo**See yourself at Twilio**: Join the team as our next **Technical Account Manager 3** **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking...
-
Technical Account Manager 3
hace 5 meses
Bogota, Colombia Twilio A tiempo completo**See yourself at Twilio**: Join the team as our next Technical Account Manager! **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and...
-
Technical Account Manager, Colombia
hace 6 meses
Bogota, Colombia Radware A tiempo completoTechnical Account Manager, Colombia - (2400001I) **Technical Account Manager - Cloud Services, Colombia** **_ Position overview:_** **_ Responsibilities:_** - Build strong and positive relationships with customers in CALA - Manage the customer from onboarding, through the life cycle and ongoing Activities - Perform and provide detailed reviews of service...
-
Technical Account Manager 3
hace 5 meses
Bogota, Colombia Twilio A tiempo completo**See yourself at Twilio**: Join the team as our next **Technical Account Manager 3/4** **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're...
-
Technical Account Manager 3
hace 6 meses
Bogota, Colombia Twilio A tiempo completo**See yourself at Twilio** Join the team as our next Technical Account Manager 3 **Who we are & why we're hiring** Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for...
-
Technical Account Manager
hace 5 meses
Bogota, Colombia Rappi A tiempo completo¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...
-
Technical Account Manager
hace 6 meses
Bogota, Colombia Visa A tiempo completo**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...
-
Technical Account Manager
hace 5 meses
Bogota, Colombia Epsilon A tiempo completo**Company Description** Epsilon is a global leader in outcome-based marketing. As a company at the forefront of marketing innovation, Epsilon provides a unique blend of data, technology, and services, driving measurable results and business growth for its clients. With over 9000 employees in 60 countries and rich 50-year history delivering cutting edge...
-
Digital Account Manager
hace 5 meses
Bogota, Colombia Staffaro A tiempo completoWe are seeking an experienced and knowledgeable Account Manager to service key clients and help develop new client relationships. Account Managers perform a critical role on our account service team. The Account Manager serves as the primary business contact for the client and is ultimately responsible for client success and satisfaction. An Account Manager...
-
Technical Account Manager
hace 5 meses
Bogota, Colombia Netskope A tiempo completo**About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...
-
Technical Account Manager
hace 5 meses
Bogota, Colombia Red Hat Software A tiempo completoAbout the job: Red Hat's Customer Success and Services team is looking for an experienced, enterprise-level engineer to join us as an Middleware Technical Account Manager in Colombia. Work closely with customers, gain an understanding of their IT infrastructure, internal processes, and business needs, and help identify relevant trends throughout the...
-
Technical Account Manager
hace 5 meses
Bogota, Colombia Rappi A tiempo completo¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...
-
Technical Account Manager
hace 7 meses
Bogota, Colombia Netskope A tiempo completo**About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...
-
Technical Account Manager
hace 5 meses
Bogota, Colombia Alarm.com A tiempo completo**Technical Account Manager (TAM) - Colombia** - Driving the Technical Onboarding process to ensure new partners have all the training and tools they need to succeed. We're searching for high-powered talent with a passion for technology, a consultative and entrepreneurial spirit, and a desire to drive and manage relationships internally across departments...
-
Account Manager
hace 6 meses
Bogota, Colombia TT NET A tiempo completoTTNET es una empresa con 15 años de experiência enfocada a brindar servicios en tecnologías de la información en el rubro de Seguridad Informática, nuestro core de negocio son los servicios administrados, algunas de nuestras alianzas comerciales son empresas como Forescout, Szcaler, Splunk, y Palo Alto. Tenemos presencia en países como son Colombia,...
-
Technical Account Manager
hace 5 meses
Bogota, Colombia Amazon Web Services Colombia S.A.S. A tiempo completo5 years of hands-on Experience with operational parameters and troubleshooting for two (2) of the following: Infrastructure/ Systems Administration / Networking / DevOps /Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment - Bachelor’s Degree in Computer...
-
Technical Account Manager 4
hace 6 meses
Bogota, Colombia Twilio A tiempo completo**See yourself at Twilio** Join the team as our next **Technical Account Manager 4** **Who we are & why we're hiring** Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking...
-
Account Manager
hace 5 meses
Bogota, Colombia ABB A tiempo completo**Account Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...
-
Account Manager
hace 5 meses
Bogota, Colombia E&S Global A tiempo completo**E&S Global está buscando un ACCOUNT MANAGER, en la ciudad de BOGOTÁ, con el siguiente perfil**: **Habilidades requeridas** - Telecomunicaciones - CRM - ERP Odoo - Cumplimiento de metas - Indicadores (KPIs) - Consecución y mantenimiento de clientes **Requisitos**: - Experiência mínima de 2 a 3 años - Profesional en Telecomunicaciones o carreras a...
