Operations Engineer Monitoring SAP Retail
hace 4 semanas
Purpose & Overall Relevance for the Organization:
- The aim of the role is to work as part of a team to provide 24/7/365 operational support, incident management and stakeholder communication for the systems used to
- produce, publish, and serve content for a range of adidas platforms and services (possibly including mobile, tablet, desktop, and IPTV).
- This role will be focused on SAP Retail and other retail solutions, but not restricted to it.
- Key Responsibilities:
- Observability + Monitoring management
Responsible for the team and processes to monitor the End-to-End flow, including AL L1 and L2 troubleshooting needed, services 24x7.
- Maintain close collaboration with adidas Tech Product teams in terms of Feature Development and Support.
- Coordination with close collaboration with Service Management and SREs for priorities, alerts, communication and workarounds.
- Diagnoses service delivery problems and initiates actions to maintain or improve levels of service.
- Establishes and maintains operational methods, procedures, and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency of prevention and detection
- Specialist advice
Actively maintains recognized expert level knowledge in one or more identifiable
- specialisms.
Provides definitive and expert advice in their specialist area(s).
- Oversees the provision of specialist advice by others, consolidates expertise from multiple
- sources, including third party experts, to provide coherent advice to further organizational
- objectives.
Supports and promotes the development and sharing of specialist knowledge within the
- organization.
- Business analysis
Investigates operational requirements, problems, and opportunities, seeking effective
- business solutions through improvements in automated and non-automated components of
- new or changed processes.
Assists in the analysis of stakeholder objectives, and the underlying issues arising from
- investigations into business requirements and problems and identifies options for
- consideration.
Works with stakeholders, to identify potential benefits and available options for
- consideration, and in defining acceptance tests.
Contributes to selection of the business analysis methods, tools, and techniques for projects,
- selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile)
- approaches.
- Testing
Accepts responsibility for creation of test cases using own in-depth technical analysis of
- both functional and non-functional specifications (such as reliability, efficiency, usability,
- maintainability, and portability).
Creates traceability records, from test cases back to requirements.
- Produces test scripts, materials, and regression test packs to test new and amended
- software or services.
Specifies requirements for environment, data, resources, and tools.
- Interprets, executes, and documents complex test scripts using agreed methods and
- standards.
Records and analyses actions and results and maintains a defect register.
- Reviews test results and modifies tests if necessary.
- Provides reports on progress, anomalies, risks, and issues associated with the overall
- project.
Reports on system quality and collects metrics on test cases.
- Provides specialist advice to support others.
- Systems integration and build
Provides technical expertise to enable the configuration of software, other system
- components and equipment for systems testing.
Collaborates with technical teams to develop and agree system integration plans and report
- on progress.
Defines complex/new integration builds.
- Ensures that integration test environments are correctly configured.
- Designs, performs, and reports results of tests of the integration build.
- Identifies and documents system integration components for recording in the configuration
- management system.
Recommends and implements improvements to processes and tools.
- Porting/software configuration
Configures software and equipment and tests platform-specific versions of one or more
- software products.
Reports the outcome of testing and identifies potential improvements to the process and to
- the software products according to agreed designs and standards.
- Configuration management
Proposes and agrees the configuration items (CIs) to be uniquely identified with naming
- conventions.
Ensures that operational processes are in place to maintain secure configuration, consistent
- classification, and management of CIs, and for the verification and audit of configuration
- records.
Develops, configures, and maintains tools (including automation) to identify, track, log and
- maintain accurate, complete, and current information.
Reports on the status of configuration management. Identifies problems and issues and
- recommend corrective actions.
- Release and deployment
Assesses and analyses release components. Provides input to scheduling.
- Carries out
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