Service Management

**Responsibilities**: - Work with process managers (but act as a process owner) to modify and develop processes. - Be entirely responsible for the development and generation of processes, procedures with any associated work flows and ensure they are accurately reflected in ServiceNow - Review and update processes to ensure they meet service delivery...

**Service Request Management Analyst** **About SLB** **About the Bogota Information Technology Center (BITC)** The Bogota Information Technology Center (BITC) has a fundamental and critical role in SLB’s corporate transformation and for delivering digital solutions to the larger organization. Our company has embarked on a corporate transformation to...

Johnson & Johnson is currently recruiting a Global Service Management, Manager (New Consumer Health Company). This position may be located in the Philippines, US, Prague, Bogota, and Cali Columbia. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science bringing...

Are you a dynamic bilingual professional passionate about the commercial world and customer satisfaction? Seize this opportunity to shine! We are seeking a Commercial Management and Customer Service Specialist to join our energetic team at Doctora Veronicas Dental Office (Dental Tourism) **Responsibilities**: - Efficiently manage leads from our CRM...

**_ Responsibilities: _** - Incident Management: Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents. Document known errors and work arounds. - Escalation Management: identify and action escalations in line with defined policy - Change Management/ Implementation: Under general direction...

The Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. **Responsibilities**: - Resolve issues...

576572BR **Why Kyndryl** - Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...

**Service Transition Manager’s primary focus is to**: - Protect the services in production - To provide DDC readiness for newly introduced or changed IT Services - Support the Deployments - Using an integrated approach with Projects, aligned to project delivery objectives and phases - Sustainable Quality - To drive functional and service quality to...

Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion or any other trait, YOU are welcome in all open positions at the largest...

The **Service Desing and Transition Manager - **Latin America is responsible for leading the definition of services through Service Catalog Management, the definition of service agreements through Service Level Management, the creation of service knowledge through Service Knowledge Management, and the preparation and adoption of products and services through...

Responsible for a complex and top-revenue High Intensity Clients portfolio acting as their advocate and owning the client experience relationship end to end. Simplify the client experience and eliminate delays by taking ownership of cross-regional and cross-functional issues, navigating the regional and global organization, and mobilizing the appropriate...

At Sutherland, we are committed in building a dynamic work environment that is meaningful and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Service Excellence Manager who will be responsible for process improvements to reduce variation and waste. If you are interested in a global...

At Johnson & Johnson Medical Devices Companies, we are using our breath, scale and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives. We are hiring the best talent for **Customer Service Specialist **to be located in Bogota. **Purpose** The Customer Service Specialist is a point of contact for internal...

We need an ambitious, sensitive, and outgoing Customer Service: Consultant/Intakes Specialist to join our team for a long-term position at our fast-paced, established firm. We are looking for individuals who can pay very close attention to detail and get required information from potential and existing clients. The intake specialist should be friendly,...

We are hiring the best talent for **ESPECIALISTA JR CUSTOMER SERVICE** **to be located in Bogota. **Purpose** The Customer Service Jr. Specialist is a point of contact for internal J&J functions and external parties to engage the Deliver and Customer Service organization. The Specialist provides direct support to customers and facilitates transactional...

**Responsible for**: Following up on activities such as: attention time, repair quality, Service Centers facilities, required tools for products repairs, and user expectations of Epson´s products. May be responsible for ensuring the effective operation of Authorized Service Centers through evaluation and analysis of statistical data. May also manage service...

**Handling Customer Inquiries**: - Providing information about products, services, and company policies. - **Problem Resolution**: - Identifying and resolving customer issues or complaints effectively and efficiently. - Collaborating with other departments to address complex problems. - **Order Processing**: - Assisting customers with placing orders,...

**WE ARE HIRING**: **Remote Service and Repair Manager (LATAM)** 9 am to 5 pm EST (Monday through Friday) **Overview**: Are you an organized, customer-oriented professional with a knack for smooth operations? We're searching for a Service and Repair Manager for our roofing company. In this key role, you'll manage the life cycle of our repair projects from...

At Johnson & Johnson Medical Devices Companies, we are using our breath, scale and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives. We are hiring the best talent for **Customer Service Specialist **to be located in Bogota. **Purpose** The Customer Service Specialist is a point of contact for internal...

Act as Champion for LMS and Global communications and work with regional champions on both areas initiatives. Reporting to the Global Service LMS and Communications Liaison, this individual will be responsible to support and implement key business initiatives across Service Teams. Provide support on the roll out of key processes that support our business...