Customer Service Representative
hace 6 meses
As a Customer Service Representative at our Make-up campaign, you will play a vital role in delivering an exceptional customer experience. Driven by our Passion for People, you will provide client support via chat, assisting with client inquiries, troubleshooting, and general support. Your strong communication skills, positive attitude, and commitment to client satisfaction will contribute to building lasting relationships with our customer.
**Responsibilities**:
- Respond to client requests/inquiries via chat, addressing various topics including product purchases, service & quality inquiries, order status, and general client support issues.
- Demonstrate a high standard for quality service, ensuring all client interactions meet or exceed customer satisfaction expectations.
- Continuously update your knowledge of our products, procedures, and industry trends to provide accurate and current information to clients.
- Collaborate with the quality and training team to meet performance expectations and improve personal skills.
- Maintain open communication lines with Team
- Leads, Quality Advocates, Trainers, and Managers to seek support and foster personal development.
- Uphold professionalism and courteousness in all client contacts, maintaining our reputation for excellence.
- Utilize existing chat communication templates for client interactions, ensuring consistency and efficiency in responses.
- Accurately document client interactions in the proprietary call center database (CSC), maintaining thorough and complete records.
- Adhere to schedules and deadlines, demonstrating punctuality and commitment to work.
- Meet key performance indicators (KPIs) as set by management and aim to exceed them, striving for continuous improvement.
- Adhere to the client's vacation blackout period during holidays and promotional periods.
- Be flexible with working hours, including weekends and evening shifts as required in a dynamic shift environment.
**Qualifications**:
- 1-2 years of experience in a business/professional environment, preferably in the service industry.
- Comparable experience in an office environment is highly encouraged.
- Strong self-motivation and efficient workload management skills.
- Exceptional written communication skills, including proper grammar, punctuation, and written business acumen.
- Ability to deliver high levels of client service at high volume, ensuring all interactions are professional, upbeat, and engaging.
- Aptitude for developing relationships with clients, even in challenging situations.
- Quick and efficient problem-solving skills, providing advice and guidance to clients effectively.
- Proficient computer literacy and internet navigation skills, with prior e-commerce and online shopping experience preferred.
- Excellent data entry skills, with a minimum typing speed of 45-55 wpm.
- Flexibility to work in a dynamic shift environment, with the possibility of weekend and evening shifts.
- Punctuality is essential for this role.
Tipo de puesto: Tiempo completo
Salario: $2.800.000 - $3.000.000 al mes
Idioma:
- inglés (Obligatorio)
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