Customer Service Representative with Towing Expertise

hace 4 semanas


Colombia 24hours Group A tiempo completo
Job Title: Customer Service Representative with Towing Expertise

We are seeking a highly skilled and experienced Customer Service Representative to join our 24hours Group team. This is an exciting opportunity for someone who can effectively manage a high volume of incoming calls, convert them into leads, and ultimately secure towing jobs.

About the Role:

As a Customer Service Representative, you will be responsible for providing exceptional customer service through inbound calls, ensuring that clients' needs are met and solutions are found. You will also be working in a fast-paced environment, managing multiple calls simultaneously, and utilizing your problem-solving skills to resolve client issues efficiently.

Key Responsibilities:
  • Manage a high volume of incoming calls, converting them into leads and securing towing jobs.
  • Identify client needs and provide effective solutions to meet their requirements.
  • Maintain accurate records of client interactions and follow up on any outstanding issues.
Requirements:

To succeed in this role, you will need to possess excellent communication and interpersonal skills, be able to work in a remote environment, and have a strong technical setup, including a reliable internet connection, modern laptop or desktop, and a working headset and microphone. Additionally, you must be able to work in a quiet space with minimal background noise and have access to power backup and internet connectivity.

Working Conditions:

This role involves working in a shift-based environment, covering 24/7 operations, and adhering to Pacific Time Zone schedules. As a Customer Service Representative, you will be expected to work independently, make decisions, and take ownership of your tasks.

Technical Requirements:
  • A stable and high-speed internet connection.
  • A modern laptop or desktop with a working headset and microphone.
  • A quiet workspace with minimal background noise.
  • Access to power backup and internet connectivity.
Estimated Salary:

The estimated salary for this role is $50,000 - $70,000 per year, depending on experience and qualifications. We offer a competitive compensation package, comprehensive training, and opportunities for growth and development within the company.



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