Cx & Relationship Intern

hace 3 semanas

Bogota, Colombia DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:
In the CX area, we are hundreds of people, from different places and with different cultures, responsible for strategically managing the customers' experience throughout their journey with the company.

We are a

We are currently seeking an intern to join our team at DiDi. As an intern you will have the opportunity to gain valuable experience and skills in a fast paced Startup environment. Our company is committed to providing a supportive and inclusive work environment that encourages personal and professional growth.

As an CX & Relationship Intern, you will work closely with the CX & Relationship - Service Delivery team the Spanish Speaking LATAM region managing our various BPOs. You will work aiming to improve our Customer Service Experience in 9 of the countries where DiDi has services in Latin America and you will have the opportunity to learn from experienced professionals in the field, contribute to ongoing projects, and collaborate with a team of dedicated individuals who are passionate about Customer Experience.

We offer a challenging and rewarding internship experience that will help you develop the skills and experience you need to launch a successful career in the Tech / BPO industry. Our internship program is designed to provide our interns with meaningful work, mentorship, and opportunities for growth.

Role Responsibilities:

- Track KPIs from the Customer Experience operation and ensure everything is working to our expected (very high) standards.
- Engage with all analysts, internal and external, and make everyone's life easier every day.
- Generate insights, review and continually improve processes and tools that directly impact the experience of our users.
- Create, develop and test experiences in order to pursuit excellence.
- Interact with other areas and teams, seeking to anticipate possible points of friction and know how to position themselves for the good of the team and our users;
- Validate all reports from BPO (Efficiency).

Role Qualifications:
**The successful applicant**:

- Currently studying industrial design or data analysis driven related fields. (Engeneering, Business Administration).
- Excellent Excel knowledge and management.
- Intermediate English Level.
- Excellent oral and written communication skills.
- Effective management and organization skills.
- Able to look at results, analyze data, suggest actions.
- Resilient, able to work in a very dynamic, fast and highly motivated environment to deliver a memorable customer experience.
- Experience in customer service areas. (Desired).

EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products

  • Cx & Relationship Sr Analyst

    hace 6 días

    Bogota, Colombia DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Cx & Relationship Manager

    hace 1 mes

    Bogota, Colombia DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Cx & Relationship Analyst

    hace 1 mes

    Bogota, Colombia DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Service Delivery

    hace 1 mes

    Bogota, Colombia DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Omnichannel & Custmer Experience Intern

    hace 4 semanas

    Bogota, Colombia Roche A tiempo completo

    The Position Objetivo y Alcances de la Posición: Ser un soporte colaborativo y de apoyo en las diferentes actividades que llevan a cabo en el equipo de Digital & CX. Apoyo a las diferentes áreas de la compañía en el desarrollo de soluciones digitales, entendiendo las necesidades de los clientes Competencias: Customer...

  • Cx & Relationship Sr Analyst

    hace 1 semana

    Bogota, Colombia DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Cx Strategist Lead

    hace 3 semanas

    Bogota, Colombia Starcom A tiempo completo

    **Descripción de la empresa** Starcom** is the Human Experience Company. A world-renowned media communications agency, we harness the power of media, technology and data to create experiences people love and actions brands need. With more than 7,000 employees worldwide, Starcom partners with the world's leading marketers and new establishment brands,...

  • Cx Strategist Lead

    hace 3 semanas

    Bogota, Colombia Zenith A tiempo completo

    **Descripción de la empresa** Zenith is the ROI Agency**. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients’ businesses. Zenith is part of...

  • Jefe Turno de Urgencias

    hace 4 semanas

    Bogota, Colombia UnitedHealthcare A tiempo completo

    Descripción - Interna Requerimientos del cargo - Coordinar y realizar la atención adecuada, eficiente, oportuna y pertinente de los pacientes del servicio de urgencias durante su jornada laboral asistencial. - Mantener la Operación del servicio y resolver de problemas operativos. - Atender el triage 1, 2 y apoyo en la consulta general si es necesario de...

  • Intern

    hace 4 semanas

    Bogota, Colombia TD SYNNEX A tiempo completo

    About the Role: The intern is a mandatory requisition in our country and will support the Finance team in operational issues such as support finance team with payments, tax management in Value Added Tax (IVA), withholding at source, and Air Quality Index (ICA) withholding. The intern position functions reduce time consuming operative activities of the...

  • Intern

    hace 3 semanas

    Bogota, Colombia TD SYNNEX A tiempo completo

    Qualifications (if you want you can divide into basic and/or preferred): NA Experience: No Apply - because this vacancy is searching professional internship Overview: The intern is a mandatory requisition in our country and will support the Finance team in operational issues such as support finance team with payments, tax management in Value Added Tax...

  • SAP Ixp

    hace 1 semana

    Bogota, Colombia SAP A tiempo completo

    **We help the world run better** **About the SAP Internship Experience Program** The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. **Three reasons to intern at SAP** **1. Culture of collaboration**: meet with mentors, make new...

  • Ad Operations Intern

    hace 3 semanas

    Bogota, Colombia Teads A tiempo completo

    **Ad Operations Intern** - At Teads, we think differently. We are diverse and celebrate each other at every turn. We learn quickly, evolve constantly, and innovate every day. We praise creativity and authenticity. We believe that equality in the workplace drives progress and that the sum of our parts is the glue to our whole._ - We are a collection of over...

  • Business Relationship Manager

    hace 3 semanas

    Bogota, Colombia ACL Tecnología A tiempo completo

    En ACL nos encontramos en búsqueda de una persona para desempeñar el cargo de **Client Advisors** **Para este cargo es necesario**: - Experiência de 3 años en la posición o funciones similares - Experiência como portavoz externo con cuentas clave, agencias, socios, proveedores y prospectos de ventas - Experiência o conocimiento de industria de...

  • Customer Experience Onboarding Analyst

    hace 4 semanas

    Bogota, Colombia Global66 A tiempo completo

    Somos una Tribu compuesta por más de 200 personas de diferentes nacionalidades, situadas en varios países (Chile, Argentina, Perú, Brasil y Colombia) Nos conectamos a través de un servicio que no cree en las fronteras, tenemos conciencia de grupo, nos apasiona lo que hacemos y celebramos cada logro como si ganara nuestro equipo favorito. Nos hemos...

  • Cx Intelligence Specialist

    hace 2 semanas

    Bogota, Colombia Findasense A tiempo completo

    **Objetivo**: El Analista de información será el encargado de construir y mantener la infraestructura necesaria para que los equipos de análisis de datos puedan trabajar de manera efectiva con grandes volúmenes de datos. Deberá tener capacidades de desarrollo y arquitectura con tecnologías como Azure, SQL Server, Python, Power BI, Domo, Looker Studio...

  • Sr. Customer Success Manager

    hace 4 semanas

    Bogota, Colombia Genesys A tiempo completo

    **Position Purpose** The goal of this Customer Success Manager role is to establish a life-long relationship between Genesys and Genesys’ customers by advising and equipping them to achieve their customer experience (CX) vision. **Key Responsibilities** They are the customer’s advocate and champion throughout their journey with Genesys. They...

  • Representante de Servicio a Clientes Latam

    hace 2 semanas

    Bogota, Colombia Eaton A tiempo completo

    Eaton está buscando un Representante de Servicio al cliente para nuestra oficina en Bogotá - Colombia. **What you’ll do**: **FUNCION PRINCIPAL** Contribuir con la estrategia regional de Servicio y Experiência al cliente (CX) mediante la ejecución eficiente de los procesos de: gestión de órdenes de compra, reclamaciones, VOC (Voz del Cliente) y...

  • E-commerce Intern

    hace 4 semanas

    Bogota, Colombia Boston Scientific Corporation A tiempo completo

    **Work mode**: **Onsite Location(s)**:Bogota, CUN, CO**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most...

  • Head de Canales y Cx

    hace 4 semanas

    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...