Omnichannel & Custmer Experience Intern
hace 6 meses
The Position
Objetivo y Alcances de la Posición:
Ser un soporte colaborativo y de apoyo en las diferentes actividades que llevan a cabo en el equipo de Digital & CX.
Apoyo a las diferentes áreas de la compañía en el desarrollo de soluciones digitales, entendiendo las necesidades de los clientes
Competencias:
Customer centricity
Trabajo en equipo Gestión del cambio Priorización Experimentación Colaboración Metodologías de investigación Relacionamiento con clientes internos y externos
Funciones:
Apoyar al equipo de digital en el diseño e implementación de las diferentes herramientas e iniciativas enfocadas en mindset digital y CX. Acompañar y participar activamente en el levantamiento de journey maps, aplicando herramientas de metodologías ágiles y design thinking Entrevistas a profundidad (Con stakeholders internos y externos) Investigación cualitativa y cuantitativa Reportes de investigación Integración de data cualitativa con la data cuantitativa. Funciones que el líder de la posición estime necesarias para el desarrollo de los proyectos del área.
Perfil del cargo
Estudiante de últimos semestres de antropología, sociología, psicología, comunicación o carreras afines.
Inglés Intermedio
Manejo avanzado de herramientas de Gsuite
Conocimiento en herramientas de trabajo colaborativo (Miro, Mural, Jamboard)
Proactivo , organizado , empático , con capacidad para interactuar y enseñar a trabajar centrados en el cliente.
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