Ver más Contraer

Exams Operations Manager

hace 4 semanas

Bogota, Colombia British Council A tiempo completo

Exams Operations Manager (Canada Direct Delivery)

**Date**:12 Feb 2024

**Location**: Bogota, Americas, CO

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Salary**:$5,659,017 COP
**Contract Type**: Indefinite
**Location**: Bogota

**Closing Date**: advert will close on **Sunday, February 25, 2024 at 23:59 Colombia time.**

**Role Purpose**
The aim of this position is to guarantee seamless Direct Delivery exam operations within the Canadian market, satisfying demand while keeping exceptional customer service, maintaining the integrity of exams, and adhering to compliance standards. This pivotal role includes the efficient management of capacity and costs, as well as ensuring smooth test day delivery. Additionally, this position will be providing guidance and coaching to team members, empowering them to consistently meet operational and service excellence standards.
**Main accountabilities but not limited to the following**
- Implements a range of standardised, operational procedures and systems within a given work plan to achieve specified, clearly measurable targets (revenue, volume, time and/or cost).
- Receives instructions and requests from cluster leadership, in order to plan and organise given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively.
- Adapts work plans where necessary to meet customer expectations.
- Drives continuous improvement at country level in the efficiency/cost effectiveness/quality of service delivery.
- Develops good working relationships with appropriate colleagues to facilitate effective and efficient service delivery.
- As required, supports the Head of Operations in hosting/attending external events or meetings, ensuring these run efficiently and effectively and that a positive, professional image is projected.
- Uses standardised processes to monitor team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times.
- Highlights to senior managers any instances of non-compliance.
- Uses agreed financial procedures/templates, conducts monthly and year-end analysis and reporting on income and expenditure/profitability and risk/pipeline/actual performance versus plan targets.
- Directly plans and controls specific cost variables (rather than the total budget) to meet established targets, ensuring compliance with all relevant corporate financial systems and processes.
- Actively seeks to maximise value for money when acquiring resources, goods or services for the country operations.
- Motivates and encourages team performance.
- Plans and prioritises team´s operational activities, and supports team development towards effective delivery of services.

**Requirements of the role**
- Experience
- of planning and delivery in a fast-paced operational environment at a supervision level
- managing small teams or demonstrating management potential
- of delivering and embedding change and new ways of working
- generating reports and providing improvement suggestions
- Written and verbal proficiency in English at B1 level is required

A connected and trusted UK in a more connected and trusted world.

**Equality, Diversity, and Inclusion (EDI) Statement**

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Right

Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación

  • Exams Operations Manager, Andes

    hace 4 semanas

    Bogota, Colombia British Council A tiempo completo

    Exams Operations Manager, Andes **Date**:11-Apr-2023 **Location**: Bogota, Americas, CO **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their...

  • Exams Business Processing Manager, Cca and Andes

    hace 4 semanas

    Bogota, Colombia British Council A tiempo completo

    Exams Business Processing Manager, CCA and Andes (flexible location) **Date**:11-Apr-2023 **Location**: Bogota, Americas, CO **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills,...

  • Exams Schools Customer Support Officer, Andes

    hace 2 semanas

    Bogota, Colombia British Council A tiempo completo

    Exams Schools Customer Support Officer, Andes Cluster **Date**:22 Apr 2024 **Location**: Bogota, Americas, CO **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and...

  • Operations Manager

    hace 3 semanas

    Bogota, Colombia TaskUS A tiempo completo

    **Job Description: Operations Manager** What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we...

  • Operations Manager

    hace 1 semana

    Bogota, Colombia Sagan A tiempo completo

    **Position: Operations Manager** **Location**:Remote (CST Timezone) **Work Schedule**: Monday - Friday, 9 AM - 5 PM (CST) **Role Overview**: As Operations Manager, you will play a pivotal role in overseeing our day-to-day operations. You will be instrumental in measuring team performance, managing external vendors and projects, and problem-solving...

  • Operations Manager

    hace 1 semana

    Bogota, Colombia BCD Travel Corporate A tiempo completo

    Senior Operations Manager The Senior Manager - Operations is responsible for the overall management and performance of a large travel operation or multiple operations including operational performance, client servicing and retention, employee management and budgetary and cost management. This person ensures all operational goals are met consistently. This...

  • Head of Exams Business Development, Colombia/andes

    hace 3 semanas

    Bogota, Colombia British Council A tiempo completo

    Head of Exams Business Development, Colombia/Andes **Date**:16 May 2024 **Location**: Bogota, Americas, CO **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections...

  • Digital Operations Manager

    hace 3 semanas

    Bogota, Colombia Advanced Digital Media Services, Inc. A tiempo completo

    **Job Role**:Operations Manager **Job Type**:Management The **Digital Operations Manager** is responsible for the efficient and effective execution of digital marketing services. This role involves coordinating, managing, and optimizing various operational processes to ensure the highest level of service delivery to our clients. The Digital Operations...

  • Operations Manager

    hace 2 meses

    Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Operations Manager

    hace 4 semanas

    Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Operations Support Manager

    hace 1 semana

    Bogota, Colombia Sterlington, PLLC A tiempo completo

    Operations Support Manager (Remote) **Contract**: Full time **This position is open to South America, all countries included.** **Description**: A well-established and growing international law firm is looking for an Operations Support Manager to support our growing team. We are seeking a dynamic person with a passion for entrepreneurship and...

  • Sales Operations Manager

    hace 3 semanas

    Bogota, Colombia Juniper Networks A tiempo completo

    **Sales Operations Manager** **Hybrid Role from Bogota, Colombia** The Inside Service Operations Manager plays a pivotal role within the Juniper Service sales team, overseeing the team's operations to proactively renew expiring service and subscription contracts. This position encompasses both leadership and operational responsibilities, with a primary...

  • Operations Manager

    hace 4 semanas

    Bogota, Colombia HH Global A tiempo completo

    **OPERATIONS MANAGER** The Operations Manager leads the evaluation and implementation of business guidelines and strategies, acts as a bridge between the LAC client account team, supporting the Account Directors and Regional Account Director to achieve operational goals within their Region. The Operations Manager also works closely with department heads...

  • Operations Manager

    hace 2 semanas

    Bogota, Colombia Continuum Global Solutions A tiempo completo

    Bogotá, Bogotá D.C., CO, 111611**Description**: - At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our...

  • Demand Operations Manager

    hace 3 semanas

    Bogota, Colombia Anthology, Inc. A tiempo completo

    Demand Operations Manager Remote - Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can...

  • Operations Manager

    hace 2 días

    Bogota, Colombia Go2 A tiempo completo

    **Operations (Engagement) Manager** **Title: Engagement Manager** **Department: Engage** **Reports to: Engage Lead** If you’re seeing this, you’re probably an experienced Operations Manager. To avoid starting our relationship with a lie, we’d like to confess that the title of this role is actually “Engagement Manager.” And although the skillset...

  • Finance and Operations Manager

    hace 3 semanas

    Bogota, Colombia Palladium Group, Inc. A tiempo completo

    **Finance and Operations Manager - Territorios Forestales Sostenibles** **Project Overview and Role**: **Primary Duties and Responsibilities**: Palladium is seeking a Finance and Operations Manager with experience managing international development programme finances, including for the FCDO. The individual must also have the skill set to support the...

  • Operations Manager

    hace 3 semanas

    Bogota, Colombia Sagan A tiempo completo

    **Job Title: Operations Manager - Latam** **Location**:Remote (EST Timezone) **Working Schedule**: Monday - Friday, 9 AM to 6 PM EST At our organization, we buy and improve companies, helping them grow and succeed. We need an Operations Manager who is quick, detail-focused, and good at handling many tasks at once. This role is perfect for someone who...

  • Regional Operations Manager

    hace 4 semanas

    Bogota, Colombia Wood Plc A tiempo completo

    Overview / Responsibilities: Wood is seeking a passionate and dynamic **Regional Operations Manager** to lead, direct and coordinate all the strategy, sales operations and administrative functions related to the Process & Chemicals end market (in principle) within Technical Consulting (TC) Americas in support of positioning the overall Wood Consulting...

  • Regional Operations Manager

    hace 4 semanas

    Bogota, Colombia Wood Plc A tiempo completo

    Descripción general / **Responsabilidades**: Wood is seeking a passionate and dynamic **Regional Operations Manager** to lead, direct and coordinate all the strategy, sales operations and administrative functions related to the Process & Chemicals end market (in principle) within Technical Consulting (TC) Americas in support of positioning the overall Wood...