Exams Operations Manager, Andes

hace 4 semanas

Bogota, Colombia British Council A tiempo completo

Exams Operations Manager, Andes

**Date**:11-Apr-2023

**Location**: Bogota, Americas, CO

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Pay Band**: 6/G - $5,178,000 COP
**Contract Type**: Indefinite
**Location**: Bogota

**Closing Date**: advert will close on
**Wednesday April 19, 2023 at 23:59 Colombia time**.

**Role Purpose**

The purpose of this role is to ensure exams operations meet demand, whilst maintaining customer service quality, exams integrity and compliance standards in the Andes cluster. This role is ultimately responsible for efficient and effective capacity, cost management, test day delivery expected to guide and coach team members to meet operations and service delivery standards.

**Main accountabilities but not limited to the following**
- Implements a range of standardised, operational procedures and systems within a given work plan to achieve specified, clearly measurable targets (revenue, volume, time and/or cost).
- Receives instructions and requests cluster leadership and plans and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively.
- Adapts work plans where necessary to meet customer expectations.
- Drives continuous improvement at country level in the efficiency/cost effectiveness/quality of service delivery.
- Develops good working relationships with appropriate colleagues to facilitate effective and efficient service delivery.
- As required, supports the Head of Operations in hosting/attending external events or meetings, ensuring these run efficiently and effectively and that a positive, professional image is projected.
- Uses standardised processes to monitor team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti
- fraud measures) to protect the interests of the BC and its customers at all times.
- Highlights to senior managers any instances of non-compliance.
- Ensures team receive and maintain appropriate induction/training in all relevant risk management procedures.
- Uses agreed financial procedures/templates, conducts monthly and year-end analysis and reporting on income and expenditure/ profitability and risk/pipeline/actual performance versus plan targets. Directly plans and controls specific cost variables (rather than the total budget) to meet established targets, ensuring compliance with all relevant corporate financial systems and processes.
- Actively seeks to maximise value for money when acquiring resources, goods or services for the country operations.
- Operates and runs regular reports on financial processes and procedures to enable effective budget and resource management.
- Motivates and encourages team performance.
- Plans and prioritises country's operational activities, and supports team development towards effective delivery of services.

**Requirements of the role**
- Experience of
- planning and delivery in a fast-paced operational environment at a management level
- managing small teams or demonstrating management potential
- delivering and embedding change and new ways of working
- Written and verbal proficiency in English at B1 level is required

A connected and trusted UK in a more connected and trusted world.

**Equality, Diversity, and Inclusion (EDI) Statement**

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child)

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