Digital Expert Customer Service
hace 1 mes
**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.**
You are part of a team responsible for experimenting with cutting-edge technologies, delivering solutions by testing and learning and developing strong partnerships to enable growth through innovation and agile methodologies.
**How you will contribute**
You will conduct innovative pilot projects to drive disruptive ideas across the organization, using the learnings from these projects to inform decisions on whether to incorporate them as a portfolio project or to introduce them as a new proof of concept. Working with other Mondelēz teams, you will get to experiment with cutting-edge technologies to build a strong pipeline of ideas to pursue. In addition, you will get to bring the outside in by building relationships with start-ups and building your knowledge of actual proof-of-concept cases and lead end-to-end product management activities after the proof of concept has been successfully adopted.
**What you will bring**
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Project management including knowledge of Agile
- Technical expertise and a passion for innovation
- Technical and business acumen to evaluate opportunities with internal and external partners
- Understanding a variety of disruptive technology products and services
- Machine learning/artificial intelligence programming languages
- The start-up landscape
- Familiarity with the fast-moving consumer goods or related sector
- Driving for results and Analytical skills
**More about this role**
**What you need to know about this position**:
You will:
- Lead operational governance for Digitalization roadmap CS&L, establish performance metrics, engaging with market teams, suppliers and MDS.
- Lead the deployment of the Digitalization roadmap of the Customer Service & Logistics teams in Wacam, including the following processes:
- RPAs
- Analytics: Power BI/ Automatic reports/Sap Enhancements/Etc
- Interfaces/ Kpis standardization
- Develop E2E logistics digital capability roadmap, qualifying functional capabilities, completing fit/gap analysis to marker business needs and developing business case to justify investments.
- Lead data analysis to deliver business insights to CL&L workstreams including lead time performance, detentions, and demurrage management etc.
- Work closely with the CS&L Workstreams, Mds & Capabilities LA, to ensure compliance to standardized processes
- Ensure capability mastery and adoption of best practices across CS&Lcommunity
**What extra ingredients you will bring**:
Analytical skills, excellent communication and focus on continous improvement leveraged with abilities on tech.
**Education / Certifications**:
- Bachelor's degree-required, Masters Preferred.
**Job specific requirements**:
- Minimum 7 years experience Logistics areas and related with digitalization..
- Proven experience Logistic roles, with detailed knowledge of systems
- Proven abilities implementing logistics digital enablers including TMS, WMS, visibility tools and modeling tools.
- Strong analytical abilities to work with large datasets and develop CS&L insights.
- Strategic thinking plus excellent presentation, communication, influencing and motivational skills.
**Work schedule**:
Temporary role - Hybrid
**No Relocation support available**:
**Business Unit Summary**:
**Our Latin America region is comprised of four Mondelez International business units: Brazil, México, Southern Cone (which includes Argentina, Uruguay and Paraguay) and WACAM (which includes 12 South American countries and the U.S. territory of Puerto Rico); and one stand-alone market: Venezuela. We have approximately 20,000 passionate employees who put in all their energy, hearts and souls to create, market and sell our global iconic brands and beloved local jewels such as **_Lacta _**, **_Field _**and **_Terrabusi _**among others. We are known for our resilience and good humor and live our purpose with passion and commitment.**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**:
Temporary (Fixed Term)
Digital Strategy & Innovation
Technology & Digital
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