Customer Service Representative

hace 2 semanas

Cali, Valle del Cauca, Colombia Foundever A tiempo completo

Customer Service Representative (B2 English level required)

About Us

Foundever™ is a prominent player in the customer experience (CX) industry. With a workforce of 170,000 professionals worldwide, we are the driving force behind top-notch experiences for more than 750 of the world's premier and digital-first brands. Our cutting-edge CX solutions, technology, and expertise are tailored to meet our clients' operational demands and provide customers with a seamless experience during critical moments.

Our Core Values:

  • Creativity: Simplify things, lead the way.
  • Commitment: Strive for improvement, make a positive impact.
  • Connection: Share insights, grow collectively.

Job Offers

  • Customer Service (B2 English level required)
  • Customer Support (B2 English level required)
  • Sales Representatives (B2 English level required)
  • Language Academy (B1+ English level required)
  • Portuguese Representatives (B1 English & B2 Portuguese level required)

Requirements

  • B2 English level proficiency
  • High school diploma
  • Minimum age of 18
  • Internet speed of at least 10 MB
  • Flexibility in schedule
  • Proficiency in computer skills

Curious about Foundever™?

  • Application Process

Can I visit Foundever™ in person to apply?

Yes, you can submit your application in person from Monday to Friday, between 8:00 a.m. and 4:00 p.m. Visit our Recruitment Center located at Boulevard de Los Héroes (next to Boston ice shop).

How soon will I hear back after submitting my application?

Once you have submitted your application, our Recruitment Team will contact you within 24 hours on business days.

Positions>

Are Spanish-speaking positions available?

All our roles require proficiency in English; however, some may also involve Spanish. To be eligible for any position, a B2 English proficiency is mandatory.

Do you offer remote work or flexible hours?

Yes, we provide various scheduling choices, including part-time, weekends off, night shifts, and more. We also allow the option for remote work or on-site presence.

How can I learn more about available positions?

For insights on salaries, schedules, bonuses, transport, benefits, and other details, our Recruitment Team will provide comprehensive information once you have applied.

Language Academy at Foundever™

What is the Language Academy at Foundever™?

The Language Academy at Foundever™ is a charitable initiative that offers FREE training sessions to enhance your English proficiency and meet the criteria for joining our team. Classes run from Monday to Friday, from 7 a.m. to 4 p.m., over a three-week period, available in both online and on-site formats. Upon completion, you will receive a $300 graduation reward.

How can I enroll in the Language Academy at Foundever™ ?

To enroll, you must have a minimum B1+ English proficiency, a high school certificate, and be 18 years or older. Become part of our program by filling out the application form. New classes commence weekly.

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