Cali - Customer Service Agent

hace 4 semanas

Cali, Colombia Foundever™ A tiempo completo
About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

We are looking for a bilingual (Spanish & English) representative to deliver world-class customer support and build customer satisfaction

Job Summary

Answer incoming calls from customer service lines. We have a different options for you in terms of schedules and bonuses Do not hesitate to apply

Primary Job Responsibilities
  • Ability to use tools and resources to support customers.
  • Successfully complete and approve training and quality requirements (learning measures, coaching tools, call simulations, etc.)
  • Answer incoming phone calls from customer service lines.
  • Provide a high level of professional and competent service assistance.
  • Effectively communicates resolution to customer issues, summarize ideas and provide concise answers.
  • Create a positive impression of the brand whenever interacting with customers.
  • Ensure that all issues are processed correctly and in a timely manner.
  • Complete commitments expectations set with the customer.

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