Customer Solution Specialist Expo
hace 5 meses
**CUSTOMER SOLUTION SPECIALIST EXPO**
Bogotá, Colombia
En DHL Global Forwarding, las personas son lo más importante. Por eso nuestro objetivo es atraer y retener el mejor talento alrededor del mundo. Nos encontramos en la búsqueda de nuestro próximo Customer Solution Specialist para afrontar el reto de gestionar las operaciones de nuestros clientes y asegurar su satisfacción.
**TU OBJETIVO SERÁ**:
Asegurar los níveles de servicio y operación del producto de exportación marítima y Ia satisfacción del cliente a través del cumplimiento de la promesa de venta, minimizando los factores de riesgo y enfocándose a alcanzar Ia excelencia en el servicio, que permita mantener, fidelizar y potencializar los clientes actuales y captar nuevas cuentas. Todo esto ajustándose a los lineamientos de calidad de Ia organización
**TUS PRINCIPALES RESPONSABILIDADES**:
- Procesar y manejar los embarques de exportación de acuerdo a requerimientos del cliente y tomar acciones correctivas en el menor tiempo posible en caso de desviaciones.
- Asegurar que la documentación este completa y actualizada en el tiempo y de una manera
- eficiente de acuerdo a las regulaciones y procedimientos internos.
- Realizar las reservas de acuerdo a los lineamientos internos definidos por el producto.
- Procesar y manejar los embarques de Exportación de acuerdo a la cartera notificada.
- Interactuar con las diferentes áreas y Centros de servicio Globales si es requerido.
- Apoyar los proyectos corporativos que van en via de la mejora continua.
- Asegurar la facturación y el manejo adecuado del GP control de cada uno de sus shipments para un correcto cierre de file cumplimiento los requerimientos internos.
- Mantener contacto activo con Head de producto en caso de tener un embarque Thermonet
**FORMACIÓN COMPETENCIAS REQUERIDAS**
- Profesional o técnico en comercio exterior o afines.
- Experiência mínima de 3 años en gestión de exportación marítima y contacto directo con el cliente.
- Manejo avanzado de EXCEL
- Manejo avanzado del idioma Inglés
**¿Por qué hacer parte del equipo DHL?**
En DHL, serás parte de un equipo sólido que respeta a sus empleados, la sociedad y el medio ambiente. Interactuarás con personas de todo el mundo y tendrás la oportunidad de experimentar el espíritu internacional único de DHL. Ofrecemos beneficios y programas para ayudarte a administrar tu tiempo en el trabajo y fuera de él para lograr un equilibrio saludable entre el trabajo y la vida personal. Ofrecemos planes de compensación, incentivos y bonos altamente competitivos.
Además, DHL ofrece lo siguiente:
Tiempo Flexible: días libres remunerados para disfrutar.
Bono anual por cumplimiento de objetivos.
Póliza de Salud.
Seguro de vida.
Descuentos en productos y servicios.
Modalidad híbrida en posiciones administrativas.
Como la empresa de logística líder en el mundo, DHL ofrece una amplia gama de interesantes desafíos y oportunidades laborales en nuestras diferentes divisiones en todo el mundo. Nuestro sistema de gestión del desempeño nos ayuda a reconocer tu potencial, evaluar tu desempeño y planificar continuamente el desarrollo de tu carrera en DHL. Siempre te capacitaremos para asumir responsabilidades y fomentaremos tu crecimiento, personal y profesional.
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