Customer Support Expert
hace 2 semanas
We’re living at the dawn of a borderless world, but most people still don't have the tools needed to engage in critical high-trust services including everything from access to financial services, to sharing assets in peer-to-peer marketplaces, and even managing talent. At MetaMap, our work is centered on addressing this gap by building an identity data protocol that surfaces merits in the form of legal, financial, and work data. We’re energized by the unlimited potential that comes from this collective coordination, the removal of barriers to access, and the future we’re building towards — one that is interconnected and equitable. _If you believe in our mission to help unlock borderless growth too, come join the MetaMap team_
**About the role**
We are looking for a responsible Customer Support Expert to help customers with API, SDK, and webhook issues as well as try to reproduce possible bugs, escalate bugs to the engineering team, follow up on their resolution and help with meetings with the clients about support questions.
**Key responsibilities**
- Reproduce technical issues
- Help customers with API/Webhook/SDK issues
- Escalate bugs to the engineering team
- Follow up on the engineering team's resolution
- **Shift hours**: From 3:00 PM to 00:00AM (GMT-5 Colombia Standard Time)
**Skills & Experience**
- 2+ years of experience in customer support, or related roles
- Must have experience with APIs, Webhooks, and/or Web development
- Bilingual proficiency (Spanish and English) is a must
**_Nice-to-have:_**
- Knowledge of React Native, Javascript, and Python is a plus
- Experience at a startup company, SAAS, or fintech company
- Portuguese is a plus
- MetaMap is building tools that power a borderless world where everyone has equal access to opportunity based on their merits. As a proud equal opportunity employer, we live by these same values, celebrate diversity, and are committed to creating an inclusive environment for all of our employees. _We are also committed to a fair and inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. _We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible._
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