Jr to Jr+ Helpdesk Support Specialist

hace 2 semanas


Desde casa, Colombia Lean Tech A tiempo completo

Lean Tech is a **fast-growing** **company located in** **Medellín,** Colombia. We currently have one of the most prominent networks within the **entertainment, financial, and logistics** industries. Our corporate projections represent hundreds of opportunities for our professionals to grow and boost their careers. Working with us means collaborating with large engineering teams across** **Latin America and the United States.**

**Your Duties as a Lean Tech Warrior**:

- Provides technical support via the Service Cloud ticketing system or by phone to a growing customer base of administrators and users of the company's suite of products.
- Owns full cycle of customer technical support resolution.
- Provides a proactive approach within customer support, and assists in optimizing systems.
- Logs/documents all customer correspondence into the Service Cloud ticketing system.
- Demonstrates an awareness of the impact of events on customer’s systems or internal the company's platforms.
- Creates knowledge base/troubleshooting documents for Team and customers.
- Adheres to all department and company policies and procedures, including the company's core values.

**Why We’ll Love You**:

- Minimum of 2 years of experience in Information Technology.
- College degree in the Technology related field or similar related experience.
- Exposure to Windows Operating Systems
- Ability to learn new technology quickly
- Proven ability to work independently as well as function effectively within the Team.
- Proven ability to manage demands with internal and external customers
- Excellent written and verbal communication skills working with technical and non-technical customers.
- Ability to thrive in a fast-paced, high-volume, demanding, and dynamic work culture.
- Participate in after-hours support rotation for internal and external systems.
- Previous software support experience within a Help desk environment.
- Self-motivated, highly organized, and wants to make an impact.
- Ability to work remotely and communicate daily with manager and Team
- Dependable, reliable, transparent, and flexible.
- Exceptional problem-resolution abilities.
- Ability to multitask while staying the course and following through on priorities.
- Sense of urgency and follow-through on tasks.
- Excellent written and verbal communication skills.
- High emotional intelligence and empathy for the customer.
- Ability to interface and collaborate with a broad set of people and job titles, from external clients to internal stakeholders.



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