Client Success Manager
hace 6 meses
**lient Success Manager Job Description**:
Fountain Forward Client Success Managers serve as a communication and problem-solving liaison between the client and the entire Fountain Forward team. You serve as a representative of Fountain Forward values, culture, and expert on marketing services to the client. You are the primary point of contact handling all the daily client interactions, managing the projects, maintaining client retention, reviewing and assessing client’s progress, offering recommendations based on results, and fixing any issues that arise. You are committed to providing the best quality of service to your clients.
At Fountain Forward, we are less digital marketing vendor and more trusted marketing and business growth partner for our clients. We are looking for someone skilled at maintaining that partnership through distinct listening and qualification practices to determine what course of action is in the client’s best interest, and we’re looking for someone who is willing to say “no” to clients and guide them to the best course of action.
**Responsibilities for Client Success Manager**:
- Manage between 15-20 clients, serving as the primary point of contact for your book of business facilitating all communication between the client and the Fountain Forward team.
- Meeting with clients no less than monthly to discuss their advertising and marketing needs, as well as maintaining and building client relationships based on expectation setting and high quality guidance.
- Managing the entire client life cycle, including kick off calls, launch calls, check ins, and offboarding
- Oversight of day to day implementation of client’s overall marketing strategy, as well as collecting regular feedback and passing it along to the internal team to drive consistent improvement.
- Keeping in contact with the client during all marketing phases; with an awareness of their needs and how our team is under or over delivering in all areas of service.
- Working with the client and Fountain Forward’s internal team to continuously create and innovate the client’s overall marketing strategy.
- Continuous contact with clients; including weekly updates on projects and at least one monthly meeting to report on key performance indicators and ongoing projects.
- Resolving any problems between client expectations and promised deliverables.
- Respond to complaints and resolve issues with the goal of customer contentment and the preservation of the company’s reputation.
- Working with the Fountain Forward’s internal team to create campaigns as needed that meet the client's brief and budget.
- Briefing the creative team who will produce various marketing needs, and setting clear expectations to ensure deadlines are met.
**Required Experience for a Client Success Manager at Fountain Forward**:
- **You should have experience in the automotive industry**:
- **If your job previously or currently includes being an Internet Administrator, CRM Administrator, Internet Sales Manager ,BDC Manager or Director, we want to hear from you**:
- Above roles ideally should have experience in marketing, web administration, CRM administration, lead administration, or inventory management.
- You should have minimum of 3 years experience in marketing/digital advertising and client management, with a keen interest in learning more.
- Proven project management skills with an emphasis on quality control.
**QUALITIES WE LOOK FOR IN IDEAL CSM CANDIDATES**
- You have the ability to build and maintain relationships.
- You have the ability to use data to tell a story and explain results.
- You have strong knowledge in digital marketing and strategy.
- You are enthusiastic and passionate with a positive attitude and mindset.
- You are a Self Starter
- You are 100% comfortable working remotely and meeting deadlines without direct supervision
- You are a Team Player
- You are able to collaborate with a small team, ask for help when needed and delegate tasks
- You are Coachable
- You are excited to participate in ongoing training and constantly pushing yourself to get better everyday
- You are Proactive
- You strive to be ahead of the problem, instead of just waiting for the problem to arise
- You are Data Driven
- You are able to use data to diagnose client problems and deliver accurate and actionable solutions.
- You maintain a Standard of Excellence
- You hold yourself accountable to the highest standards. You have exceptional interpersonal, verbal, and written communication. Driven and confident with coaching others and setting expectations. Strong attention to detail, time management and organizational skills.
**Benefits**:
- Work from home
- Flexible Schedule (within reason)
- Unlimited vacation policy (just 2 week notice + approval) and sick days
- Health Insurance
- Paid Maternity Leave
- Huge opportunity for upward growth within the company
- Access to training in digital marketing, advertising, and leadership
- Coachi
-
Growth-driven Client Success Manager
hace 6 meses
Desde casa, Colombia Measure Marketing Results Inc. A tiempo completo**Job Title: Growth-Driven Client Success Manager** **Location**: Remote (COLOMBIA) **Type**: Contract / Full-Time **OUR BACKGROUND** Measure Marketing is a leading digital agency delivering exceptional strategy, design, and marketing services since 2008. Based in the Greater Toronto Area, we serve clients across North America, providing concrete,...
-
Customer Success Manager
hace 7 meses
Desde casa, Colombia SuperStaff A tiempo completoA Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction...
-
Customer Success Manager
hace 6 meses
Desde casa, Colombia NEXT IDEA TECH A tiempo completoWe are seeking a Customer Success Manager who will be pivotal in leading product implementation and providing continuous support throughout the client lifecycle. This role involves advising finance professionals across various levels, customizing and optimizing their financial planning and analysis processes, and ensuring they are fully trained on the latest...
-
Customer Success Manager
hace 6 meses
Desde casa, Colombia Tier Eleven A tiempo completo**Note: Below are some important considerations before reading on (we want to make the best use of your time)** - Internal at Tier 11 - we refer to the Customer Success Manager as a **CSO (Client Success Owner)**: - We are looking for a CSO with a strong background/experience in Digital Marketing (preferably at a marketing agency) - (nice to have): We are...
-
Virtual Client Account Manager
hace 5 meses
Desde casa, Colombia Staffaro A tiempo completoStaffaro, a leading staffing agency, is seeking an experienced and knowledgeable Account Manager to service key clients and help develop new client relationships. Account Managers perform a critical role on our account service team. The Account Manager serves as the primary business contact for the client and is ultimately responsible for client success and...
-
Customer Success Manager
hace 6 meses
Desde casa, Colombia Graphite A tiempo completoGraphite is a technology-enabled growth agency that helps fast-growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We’re obsessed with impact— it’s foundational to who we are, why we’re successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We...
-
Success Manager QA Usa
hace 6 meses
Desde casa, Colombia TripleTen A tiempo completo**TripleTen** is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in a feasible and accessible way, ultimately leading...
-
Sales Operations and Client Success Manager
hace 6 meses
Desde casa, Colombia 1840 & Company A tiempo completoOur client is a dynamic and rapidly-growing content marketing agency specializing in serving technology companies across various verticals, including fintech, healthtech, edutech, insuretech, and ecommercetech. The Sales Operations and Client Success Manager plays a crucial role in supporting the sales team within the agency. The primary purpose of the...
-
Student Success Manager
hace 6 meses
Desde casa, Colombia TripleTen A tiempo completo**Please submit all resumes or CV's in English. :)** **** - At _TripleTen_, we're building an international family of digital re-skilling products to help people with versatile backgrounds learn a new profession and build a sustainable career in tech. Our program graduates have landed jobs at top companies like Tesla, Spotify, PlayStation, Google, and...
-
Customer Success Manager
hace 6 meses
Desde casa, Colombia Curv Group LLC A tiempo completo**Customer Success Representative** Ready to dive into a world of innovation and make waves in customer success? We design, manufacture, and distribute groundbreaking products globally, and as we continue to grow, we're on the lookout for motivated individuals to join our vibrant team! **About Us**: With headquarters in Miami and Chicago, USA, we're not...
-
Client Success Specialist
hace 6 meses
Desde casa, Colombia Right Customer A tiempo completo**_Only CV’s in English will be considered._** **Position**: Client Success Specialist **Working Hours**: M-F 9AM-6PM EST **Salary**: $900-$1500 USD/Monthly **Type of Contract**: Independent Contractor **Role Overview** **Responsibilities**: - Conduct weekly Zoom calls and maintain daily communication via Slack with clients. - Track and report key...
-
Customer Success Manager 2
hace 6 meses
Desde casa, Colombia Hyland Software A tiempo completo**Overview**: - The Customer Success Manager 2 helps new and existing customers derive the most value from the company's products and services. This role will be responsible to own the customer journey post-implementation which will include maintaining strong customer and partner relationships ensuring product adoption and stability reduce risk and work to...
-
Customer Success Manager
hace 6 meses
Desde casa, Colombia Staff4Me A tiempo completo**Responsibilities**: - Supervise the performance of the engineering team, offering constructive feedback to ensure adherence to established processes and procedures. - Manage ticket assignment processes, ensuring equitable distribution of workload among agents. - Monitor real-time dashboard data, escalating priority tickets and VIP escalations as necessary...
-
Customer Success Manager 2
hace 6 meses
Desde casa, Colombia Hyland Software A tiempo completo**Overview**: - The Customer Success Manager 2 helps new and existing customers derive the most value from the company's products and services. This role will be responsible to own the customer journey post-implementation which will include maintaining strong customer and partner relationships ensuring product adoption and stability reduce risk and work to...
-
Customer Success Manager, Scale
hace 6 meses
Desde casa, Colombia Deel A tiempo completo**Who we are and what we do** Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire...
-
Customer Success Specialist
hace 6 meses
Desde casa, Colombia Wolfram A tiempo completo**Job title**: Customer Success Specialist **Responsibilities** - Owning the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention and satisfaction - Establishing relationships as a trusted and strategic advisor to help ensure the continued value of Wolfram's key products and services - Developing and...
-
Client Success Specialist for a Law Office Us Based
hace 6 meses
Desde casa, Colombia Paired A tiempo completoPaired is a global staffing and recruiting agency that pairs remote work with top-tier talent. Our mission is to connect individuals from around the world with great companies that are looking for their specific skill set. We are currently seeking a dedicated Client Success Specialist to join our client, a US-based law office. As a Client Success Specialist,...
-
Marketing Jr. Project Manager
hace 6 meses
Desde casa, Colombia Activate Talent A tiempo completo**Work from any corner of LATAM and be a part of the #remoteworkrevolution!‼️** **Role**: Marketing Jr. Project Manager **Schedule**: M-F / 8:00 - 5:00 PST with eventually 2-3 hours buffer/flexibility) **Type of Contract**: Full Time - Independent Contractor **Salary Range**: 800 - 1800 USD (Based on Experience) **About our Client**: **Scope of the...
-
Client Account Manager
hace 6 meses
Desde casa, Colombia AMN Healthcare Internal A tiempo completoJob Description - Welcome to AMN Healthcare: Where Your Career Becomes the Next Big Success Story! - Ever wondered what it takes to build one of the largest and most successful healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and amazing people like you. At AMN Healthcare, we don't just offer jobs; we pave the way...
-
Senior Customer Success Manager, Nam
hace 6 meses
Desde casa, Colombia Deel A tiempo completo**Who we are and what we do** Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire...