Knowledge Management y Service Desk
hace 2 semanas
Servicio LATAM, Importante Compañía de Tecnología con presencia en más de 11 países prestando servicios de soporte IT, Help Desk, mantenimiento preventivos, Instalaciones, Network.
Requiere Knowledge Management y Service Desk con mas de 2 años de experiência en servicio de administración del módulo y proceso de knowledege realizando el apoyo en gestión y pruebas de SLA’s, configuración de Alarmas de SLAs en Yarvis Manuales y documentación de procesos. Ofreciendo apoyo eficientemente al proceso de Incident Management y maneja el proceso de Service Request Fulfillment Management.
Algunas de sus funciones son:
- Integridad data de la BD Yarvis.
- Apoyo en pruebas de improvements Yarvis Mantenimiento y mejora continua al portal web de servicio y app móvil.
- Adición y modificación de banners en el home de YARVIS y App móvil.
- Brindar seguimiento a la operacion de manera oportuna según las indicaciones previas.
- Apoyo en gestión y pruebas de SLA’s
- Configuración de Alarmas de SLAs en Yarvis Manuales y documentación de procesos.
Fulltime Lunes a Viernes
Salario a convenir
Tipo de puesto: Tiempo completo
Salario: $1.160.000 - $1.200.000 al mes
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