Front Desk Agent
hace 2 semanas
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**What will I be doing?**
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
-
Agente Front Desk
hace 3 días
Bogota, Colombia Phi Services A tiempo completoEscuela de Negocios y Finanzas requiere para su equipo, Agente Front Desk -Recepcionista Adminsitrativa. Técnico o tecnólogo en áreas administrativas. **Principales funciones**: - Control y seguimiento del proceso de ingreso de clientes - Preparar espacios para la realización de eventos y reuniones, asegurando que los muebles y equipos estén listos...
-
Front Desk Agent/ Recepcionista Hotelero Bilingue
hace 2 semanas
Bogota, Colombia jPHOiS A tiempo completoSomos una empresa colombiana que confía en el talento, personalidad y carisma de nuestra gente para brindar experiências únicas a nuestros huéspedes que atendemos de Hoteles en Estados Unidos a través de la tecnología. Por ello buscamos, agentes o recepcionistas **BILINGUES (MUST) ** en **Inglés y Español** para que hagan parte de nuestro...
-
Front Desk Associate
hace 3 días
Bogota, Colombia WeWork A tiempo completo**About As** WeWork began in 2010 with a vision to build the first global physical platform designed to bring people together. Today, we offer access to a desk, an office, a headquarters, or an entire building in hundreds of cities around the world; with over a third of the Fortune 500 companies being part of the WeWork community. **About The...
-
Recepcionista-norte de Bogotá
hace 2 días
Bogota, Colombia TEMPORALES UNO A BOGOTA SAS A tiempo completoImportante sociedad Hotelera solicita RECEPCIONISTA/AUDITOR NOCTURNO TURNOS ROTATIVOS; Con experiência mínimo 6 meses en el cargo; será responsable de la verificación exacta y el ajuste de cuentas del hotel, así como, el manejo de huéspedes, checkin, checkout, reservas y todas las facetas de la recepción (front desk) - Puede incluir funciones de...
-
Recepcionista/auditor Nocturno- Rotativo
hace 3 días
Bogota, Colombia 122 PLAZA APARTAHOTEL A tiempo completoAPARTAHOTEL EN EL NORTE DE BOGOTA SOLICITA RECEPCIONISTA/AUDITOR NOCTURNO TURNOS ROTATIVOS. Usted será responsable de la verificación exacta y el ajuste de cuentas del hotel, así como, el manejo de huéspedes, checkin, checkout, reservas y todas las facetas de la recepción (front desk). Por ser hotel pequeño la funcion de recepcionista es...
-
Recepcionista/auditor Nocturno- Rotativo
hace 3 días
Bogota, Colombia 122 PLAZA APARTAHOTEL A tiempo completoAPARTAHOTEL EN EL NORTE DE BOGOTA SOLICITA RECEPCIONISTA/AUDITOR NOCTURNO TURNOS ROTATIVOS. Usted será responsable de la verificación exacta y el ajuste de cuentas del hotel, así como, el manejo de huéspedes, checkin, checkout, reservas y todas las facetas de la recepción (front desk). Por ser hotel pequeño la funcion de recepcionista es...
-
Agente Mesa de Ayuda
hace 3 días
Bogota, Colombia SONDA IT A tiempo completoEstamos en busqueda de Agente Mesa de Ayuda - Técnicos-Tecnólogo de Sistemas, electrónica, sistemas de Información, PCs y ofimática o afines. - Experiência mínima de 6 meses en Servicio al Cliente y/o soporte - Excelente disposición de servicio al cliente - Facilidad para trabajar en equipo - Capacidad para adaptarse a los cambios en la organización...
-
Ti Service Desk Agent
hace 2 semanas
Bogota, Colombia Berlitz A tiempo completoLlevar a cabo el soporte técnico a usuarios finales de la compañía, con calidad, oportunidad, ofreciendo valor agregado y trabajando en equipo; garantizando que el cliente cuente con el funcionamiento correcto de las herramientas tecnológicas para lograr la consecución de los objetivos de la...
-
Agente de Service Desk 1c
hace 2 días
Bogota, Colombia SONDA IT A tiempo completoUn (1) Operador de mesa de servicio segundo nível ofimatica y gestion de activos(Dedicado en sitio La Previsora) - Título de Formación Técnica o aprobación de 5 semestres de Formación Universitaria Profesional en Ingeniería de Sistemas y/o Administración de informática y/o Ingeniería Electrónica. - Certificado ITIL(R) Foundation V3 o superior. Un...
-
Agente de Service Desk 1a
hace 1 semana
Bogota, Colombia SONDA IT A tiempo completoPersonal con Técnico en cualquier área, con mínimo (6) meses de experiência en atención telefónica, call center, servicio al cliente o asesor comercial con disponibilidad del tiempo 7x24. Manejo de ofimática, habilidades en escucha activa, redacción, ortografía, comprensión de lectura y actitud de servicio.
-
Customer Service Agent
hace 3 semanas
Bogota, Colombia Sitel Group A tiempo completo**About Us** **Sitel is a company that operates under the culture of people first, the reason why it offers training for their agents, recognition programs, and professional development programs. The company also provides flexibility in the schedules for people who want to work. It is a multinational company that believes in human talent and contributes to...
-
Service Operations Support
hace 6 días
Bogota, Colombia Sencinet A tiempo completoColaboradores que requieren contar con conocimientos técnicos que demuestren una excelente atención al cliente. Siempre es en búsqueda de oportunidades de mejora continua tanto dentro de la organización y fuera de ella. El equipo de HelpDesk estará compuesto por agentes monolingües (solo español). Un colaborador de Helpdesk+ será asignado para...
-
Bilingual Recruitment Agent
hace 6 días
Bogota, Colombia Profesor X A tiempo completo**BILINGUAL RECRUITMENT AGENT ENGLISH / SPANISH (FULL TIME)** **Employment Type**: Full Time. 7:00 am-4:00 pm. 40 hrs/week. Monday - Friday. Indefinite term contract. No work on weekends. **Location**: Bogotá D.C. - Complejo Empresarial San Cayetano **Salary**: $2.000.000 a $2.100.000 **Vacancy Summary**: **About Professor X**: Our vision is to become...
-
Supervisores de Cobranzas Bilingüe
hace 2 semanas
Bogota, Colombia Scotiabank A tiempo completo**Requisition ID**: 32525 Thank you for your interest in GSGlobales! Our group has a strong commitment to promoting a workplace where you feel supported by your supervisors, in a way that ensures your success and that of each customer. La Supervisión de cobro Administrativo tiene la función de garantizar el cumplimiento de las estrategias y...
-
Real Estate Bookkeeper
hace 6 días
Bogota, Colombia Hire Latam LLC A tiempo completo**Position**:Bookkeeper (100% Remote) **Responsibilities**: - Manage short-term rental inventory pricing and distribution Vrbo & Airbnb. - Support forecasting of scheduled revenue, guest occupancy, owner occupancy, and other key metrics at the unit level for use by various stakeholders - Develop and monitor success metrics for Revenue Management - Develop...
-
Customer Service Agent
hace 2 semanas
Bogota, Colombia Foundever A tiempo completo**About Us** Foundever is a company that operates under the culture of people first, the reason why it offers training for their agents, recognition programs, and professional development programs. The company also provides flexibility in the schedules for people who want to work. It is a multinational company that believes in human talent and contributes...
-
Customer Service Agent
hace 1 semana
Bogota, Colombia Foundever A tiempo completo**About Us** Foundever is a company that operates under the culture of people first, the reason why it offers training for their agents, recognition programs, and professional development programs. The company also provides flexibility in the schedules for people who want to work. It is a multinational company that believes in human talent and contributes...
-
Customer Service Agent
hace 14 horas
Bogota, Colombia Sitel Group A tiempo completo**About Us** **Sitel is a company that operates under the culture of people first, the reason why it offers training for their agents, recognition programs, and professional development programs. The company also provides flexibility in the schedules for people who want to work. It is a multinational company that believes in human talent and contributes to...
-
Corporate & Investment Bank - Currencies and
hace 2 semanas
Bogota, Colombia JPMorgan Chase Bank, N.A. A tiempo completoThe practice will be performed in the treasury area (Trading Desk), where the intern is sought to be the right hand of the traders of the table in all issues of risk control and monitoring. The position will give the intern the opportunity to learn about different financial products and therefore enrich the knowledge on topics such as FX, Bonds and...
-
Drive The Future
hace 6 días
Bogota, Colombia JPMorgan Chase & Co A tiempo completo**JOB DESCRIPTION** The internship program participants will join the J.P. Morgan team in Colombia and will receive several trainings & coaching to develop professional skills while experiencing our inclusive culture led by our principles: Service, Hearth, Curiosity, Courage and Excellence. We are looking for students who are eager to learn, proactive,...