Service Desk Analyst Level 2

hace 3 semanas


Bogota, Colombia The Functionary A tiempo completo

**About us**

We are professional, agile and our goal is to help desk.

Our work environment includes:

- Modern office setting
- Food provided

Responsabilities
- Address and resolves incidents and requests that have been escalated
- Document all incident troubleshooting and resolution
- Engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
- Create a positive customer support experience and build strong relationships
- Ensure timely resolution or escalation, communicating promptly on progress, and handle customers with a professional attitude
- Create additional training material and add to the department knowledge base
- Conduct Peer mentoring and training of the Service Desk team

Technical Knowledge required:
1. Intermediate Microsoft Office Support (Installs, Configurations, Operation)

2. Intermediate Common Application Support (Installs, Configurations, Operation)

3. Intermediate Server Administation Support

4. Intermediate Router Administration Support

5. Intermediate Firewall Support

6. Intermediate Infrastructure Support

7. Intermediate DNS Support

8. Basic SharePoint Administration Support

9. Advanced Microsoft Office Support (Installs, Configurations, Operation)

10. Advanced Common Application Support (Installs, Configurations, Operation)

11. Advanced Server Administation Support

12. Advanced Router Administration Support

13. Advanced Firewall Support

14. Advanced Infrastructure Support

15. Advanced DNS Support

16. Intermediate SharePoint Administration Support

17. Escalations with Vendors

18. Complex issues requiring detailed analysis

19. Basic to Intermediate Architecture Betterment/Enhancement Support

**Salary**: From $6,463,746 per month



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