Medical Customer Service Representative
hace 6 meses
Únete a la mejor empresa en crecimiento con un ambiente totalmente diferente, lleno de nuevas experiências y oportunidades. NO SOMOS UN CALL CENTER En esta oportunidad, buscamos un/una: Customer Service Representative
**Ubicación**: Presencial en Medellín, CAMACOL - Cra 63 # 49ª-31, Edificio Camacol Barrio El Estadio.
**Horario**: Lunes a Viernes 7:30am-5:00pm (Hora Colombia)
**Remuneración**: $2.700.000 ($1.755.000 prestacionales + $945.000 no prestacionales) + Auxilio de transporte ($162.000) + Bono mensual por cumplimiento de métricas a partir del tercer mes desde la contratación.
Recibe y prioriza llamadas con rapidez y eficacia, cumpliendo con los estándares de alta calidad de servicio al cliente. Sé la voz que informa y facilita los procesos a nuestros clientes y pacientes
**Responsabilidades**
- Recepción y priorización de todas las llamadas entrantes.
- Servir como primer punto de contacto para consultas, preocupaciones o quejas de los clientes y escalando problemas según sea necesario.
- Obtener información requerida del llamante para canalizar efectivamente las llamadas al personal adecuado.
- Procesamiento de suministros/recargas de oxígeno.
- Triage efectivo de todas las solicitudes entrantes, incluido el seguimiento de pedidos para miembros y administradores de casos.
- Crear órdenes de servicio/tickets; comunicarse con despacho respecto a solicitudes/estado de llamadas de servicio.
- Asistir regularmente a entrenamientos internos, reuniones y talleres según sea requerido.
- Mantener constantemente una actitud positiva, profesional y cortés hacia todos los clientes, pacientes y personal.
**Requisitos**
- **+2 años de experiência** en servicio al cliente bilingüe.
- **Experiência previa en la industria de Equipos Médicos Duraderos (DME) es un PLUS.**:
- Nível de inglés C1 - Indispensable.
- Competencia informática, incluyendo dominio de Microsoft Suite y comprensión de programas de bases de datos.
- Habilidad para trabajar de forma independiente y en grupos.
- Mantener una actitud y apariencia profesional en todo momento.
- Capacidad para distinguir diferencias de color, ya que el software de comunicaciones/ordenador utiliza varios colores para distinguir estados.
- Velocidad de escritura de 45 palabras por minuto (mínimo).
**Beneficios**
- Contrato a término indefinido.
- Excelente ambiente laboral.
- Cursos gratis en Solvo University.
- Cursos de excel, Inglés, finanzas personales y más, para ti y tu familia.
- Planes de bienestar
- Remuneración altamente competitiva
- Muchas oportunidades de crecimiento
- Oportunidades de practicar el idioma
- No te pierdas esta gran oportunidad.
Nuestra filosofía se orienta en el bienestar mental, no esperes más y únete a Solvo
Pay: $2,700,000 per month
Application Question(s):
- ¿Tienes por lo menos un nível de inglés B2+ full conversacional? — el inglés es INDISPENSABLE para esta posición
- ¿Puedes trabajar presencialmente en Medellín?
- ¿Cuál es tu expectativa salarial mensual en pesos colombianos (COP)?
- ¿Has trabajado previamente con Solvo?
- ¿Posees más de 1 año de experiência en Medical Customer Service?
**Language**:
- English (required)
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