Customer Service Representative
hace 5 meses
En Solvo Global buscamos los mejores talentos bilingües
Posición: Customer Service Representative
Funciones:
- Respond to client requests/inquiries via chat, addressing various topics including product purchases, service & quality inquiries, order status, and general client support issues. - Demonstrate a high standard for quality service, ensuring all client interactions meet or exceed customer satisfaction expectations. - Continuously update your knowledge of products, procedures, and industry trends to provide accurate and current information to clients. - Collaborate with the quality and training team to meet performance expectations and improve personal skills. - Maintain open communication lines with Team Leads, Quality Advocates, Trainers, and Managers to seek support and foster personal development. - Uphold professionalism and courteousness in all client contacts, maintaining Sephora's reputation for excellence. - Utilize existing chat communication templates for client interactions, ensuring consistency and efficiency in responses. - Accurately document client interactions in the proprietary call center database (CSC), maintaining thorough and complete records. - Adhere to schedules and deadlines, demonstrating punctuality and commitment to work. - Meet key performance indicators (KPIs) as set by management and aim to exceed them, striving for continuous improvement. - Adhere to Sephora's vacation blackout period during holidays and promotional periods. - Be flexible with working hours, including weekends and evening shifts as required in a dynamic shift environment
Horario: Martes a Sabado 12pm-9:00pm
Requerimientos:
Remuneración competitiva
Ciudades: Medellin MURANO - Calle 40sur # 41-44, Envigado
Beneficios:
- Contrato a término indefinido
- Excelente ambiente laboral
- Auxilio de transporte
- Además, aprovecha los múltiples beneficios que brindamos como la Universidad Solvo (Cursos de Inglés y Excel TOTALMENTE GRATUITOS para ti y un familiar), caja de compensación, descuentos, y más
- Si quieres más información comunícate a este numero 302 6316971
Postulate ya
Tipo de puesto: Tiempo completo
Salario: $3.000.000 al mes
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