Operations Senior Analyst
hace 6 meses
Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
Team Overview:
The Courier Engagement mission is to become the preferred option to deliver for all high-quality couriers across SSL. This includes designing an attractive value proposition for all couriers, proactively retaining couriers and maximizing reengagement, and strengthening a sense of belonging to the platform.
Role Responsibilities:
- Continuous improvement of courier Loyalty Program;
- Administration of Loyalty Program across SSL;
- Create engagement strategies to increase couriers online retention in the platform;
- Build scalable operations processes;
- Partnerships acquisition, negotiation and management for couriers;
- Design and execute campaigns for couriers that increase pridefulness;
- Strengthen communication channels with couriers;
- Conduct qualitative and quantitative research with couriers;
- Use SQL,R, Python and others to convert raw databases into opportunities;
- Compile data insights and work cross-functionally with different departments;
- Make recommendations and propose new visualization tools to improve performance
- Ensure data cleanliness and consistency among Delivery organization
Role Qualifications:
- At least 2+ years of data analytics, business consulting, tech, or operations experience;
- Bachelor's degree in Business Administration, Economics, Engineering,or a related field.
- Internal and external stakeholder management;
- Structured thinking to resolve different challenges.
- Strong analytical skills
- Excellent problem-solving and critical-thinking abilities
- Experience with data-based decision-making
- Team player
- Advanced excel and powerpoint skills are essential.
- Experience using programming languages such SQL, R, Python, etc. is essential
- Fluent English
EEO Statement:
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
**We are committed to building inclusive and diverse teams.**
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.
**_
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