Customer Success Executive
hace 1 semana
**Objetivo general del cargo**:
Brindar el servicio y acompañamiento FollowUp a las cuentas asignadas logrando la satisfacción del cliente, el desarrollo de casos de éxito y el aumento en la facturación mensual de cada cuenta.
- **Responsabilidades y tareas del cargo**:
- Gestión comercial y operativa de las cuentas asignadas en pro de alcanzar la máxima satisfacción de los clientes.
- Consultoría personalizada por cliente y generación de casos de éxito.
- Comercialización de tiendas nuevas, planes y productos.
- Desarrollo de reportería por cliente y de industria.
- Reporte de novedades de facturación.
- Generación de valor para los clientes y procesos internos del área: nuevos reportes, análisis, metodologías de trabajo, entre otras.
Formación: Profesional en Administración, Ingeniería Industrial, Economia o carreras afines.
Experiência: 0-2 años
Habilidades: Excel intermedio - avanzado, Power BI y Tableau (opcional), Excelente
Competencias: comunicación, trabajo en equipo y capacidad analítica
**Competencias**:
- Capacidad analítica
- Trabajo en equipo
- Orientación al cliente
- Habilidades comunicativas
- Proactividad
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