Customer Service Executive

hace 2 semanas

Bogota, Colombia DEUNA A tiempo completo

**About us:
DEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today:customer conversion, payment acceptance, and fraud prevention with a single integration.

With a recently announced $30M USD Series A funding, we operate in 5 LATAM countries and are on the lookout for exceptional talent to join our team and continue driving our success.

We seek a dynamic and customer-centric professional to join our team as a Customer Success Executive. In this role, you will be responsible for ensuring the overall satisfaction and proactive retention of our valued customers. As a CSE, you will play a pivotal role in building and maintaining long-term client relationships, becoming a trusted advisor to our customers.

**Responsibilities**:

- **Customer Engagement and Retention**:Proactively engage with customers to understand their core business and product usage.

Implement strategies to enhance customer satisfaction and promote long-term retention.
- **Client Training and Onboarding**:Ensure effective and efficient onboarding of new customers, providing them with the necessary training and resources. Collaborate with internal teams to develop comprehensive training programs tailored to customer needs.
- **Product Knowledge and Education**:Maintain a deep understanding of our solutions and products. Educate customers on the most relevant features and functionalities aligning with their business needs.
- **Trusted Advisor**:Build strong, trust-based relationships with clients, positioning yourself as a reliable and knowledgeable advisor.

Anticipate customer needs and provide proactive guidance on how our solutions can address their challenges.
- **Voice of the Customer**:Act as the primary point of contact for customer issues, feedback, and escalations. Advocate for customers internally, ensuring their concerns are addressed promptly and effectively.
- **Product Feedback and Enhancement**:Collect and relay customer feedback to internal teams for continuous product improvement.

Collaborate with cross-functional teams to provide insights on how to serve our customers better.

**Qualifications**:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven 5+ experience in customer success, account management, or a similar client-facing role.
- Strong understanding of the industry and the ability to align product features with customer needs.
- Excellent communication and interpersonal skills.
- Proactive problem-solving ability and a customer-centric mindset.
- Must speak English and Portuguese.

**What will you find when you join DEUNA?**

A multicultural team distributed throughout LATAM

Dynamism, agility and constant innovation

Being part of a high-impact solution for an entire region

The best tools and technology to operate

Being part of the startup culture. We are in full expansion

Incredible team

**Benefits**

Hybrid modality \uD83D\uDDA5️

Vacations and personal days \uD83C\uDFDD️

Economic support for internet and cell phone line\uD83D\uDCF1

We all own DEUNA, we offer stock options \uD83D\uDCB8

Multidisciplinary, diverse and dynamic team \uD83E\uDDE1

Be part of a dynamic team that's transforming the e-commerce landscape in LATAM.

**Join us at DEUNA

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