Customer Service Representative/ Dispatcher

hace 1 semana


Desde casa, Colombia Roads Consulting A tiempo completo

Position Name: Customer Service Representative/ Dispatcher

Job purpose Support the day-to-day operations, focusing on internal/external customer service to deliver the highest level of service that meets and exceeds our department standards and service guarantees.

REQUIRED QUALIFICATIONS

**Education**:
Business Administration or related Administrative Careers

High level of written and oral English

Training or Expertise:
+2 years of customer service experience or Dispatch Experience for USA companies in Passengers Transportation

Desirable customer service experience with Passengers transportation.

JOB FUNCTIONS

Should be able to understand and have a working knowledge of the necessary systems needed to complete the day-to-day job requirements

JOB AND ROLE DESCRIPTION

Take all measures to address customer requests/complaints prior to escalating to Team Lead or Supervisor

Answers and directs all incoming calls according to established guidelines. Feedback should be accurate and timely to avoid escalations

Identify and implement opportunities to enhance a customer’s experience

Provide customer service to English Speakers

Basic understanding of GPS tracking, vehicle dispatch operations, and radio communication equipment.

REQUIRED SKILLS

Excellent verbal and written communication skills

Coachable: You know there's always room for improvement. You seek out constructive criticism and opportunities for growth

Organize your own work schedule each day in line with changing priorities.

Excellent Attitude: Diligent and positive attitude, willing to go the extra mile and risks while being a team player and you are resilient in the face of challenges

Critical thinker with a strong analytical skillset

Listening skills

Creative: Tailoring the right solution for a variety of customer requests

Record keeping and data entry

Must thrive on change and problem-solving, handles stressful situations calmly, and multitasks

Ability to work in a fast-paced environment

Internet and computer expenses will be an employee's responsibilities

**Salary**: $4,500,000 - $4,800,000 per month

Application Question(s):

- Have you lived in the USA?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Service/Dispatch: 3 years (required)
- USA-based work: 3 years (required)

**Language**:

- English (required)



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