Customer Service Specialist I

hace 3 semanas


Bogotá Cundinamarca, Colombia Thermo Fisher Scientific A tiempo completo

**Work Schedule**

Standard (Mon-Fri)

**Environmental Conditions**

Office

**Responsabilidades primarias**

Iniciar proceso de alta de los productos y clientes requeridos en la herramienta Eagle (MDM)

Preparar, procesar y realizar un seguimiento de las cotizaciones solicitadas por el área comercial y/o solicitudes directas de los clientes

Procesar en nuestro ERP (JDE) las ordenes de compra de los clientes y notificar la recepción de esta indicando el folio interno con el que ha quedado registrado

Asegurarnos sea detonada la compra de los materiales que se amparen en la OC

Proporciona seguimiento a las órdenes de compra de los clientes hasta la entrega final.

Informar al cliente sobre el estado de los pedidos.

Gestión y administración los materiales en stock y cumplir con las entregas y envíos programados de acuerdo con los horarios del Cliente.

Realizar seguimiento del informe de pedidos abiertos (backlog) frente a los materiales disponibles en el almacén de las cuentas de clientes asignadas para programar el envío con Logística

Responde y aborda eficazmente todas las consultas y solicitudes de los clientes.

Atiende las llamadas de los clientes para solicitar cotizaciones, quejas, estado del pedido, información sobre

el tiempo de entrega, servicio y soporte técnico; canalizar al área responsable según corresponda.

Gestión y correcta administración de los buzones de correo electrónico (bandeja de Customer Service y correo individual) a través de nuestro CRM (Right Now)

Contribuir en el logro de nuestros objetivos, mensuales y anuales; Atención al cliente cuenta con indicadores de desempeño (KPI’s) como lo son SLA Cotizaciones, órdenes de compra y urgencias; Order Accuracy, CAS, por mencionar estos como más importantes

Contribución en la ejecución de Booking y Revenue (venta)

Participar de los kickoff de proyectos

**Interacciones Requeridas**

Clientes

Comercial (Ventas, Sales Operations)

Cadena Suministro (Supply Chain)

Finanzas

Regulatorio/Calidad

Especialistas producto (TSS)

Soporte Técnico (TAS)

Soporte de Aplicaciones (FAS)

Servicio

IT (abrir tickets)

**Experiência, habilidades y conocimiento requerido**:
Experiência en atención a clientes de 2 a 3 años

Conocimiento del flujo de trabajo de Atención a Clientes (Quote to Cash)

Conocimiento experiência en ERP JDE / E1

Experiência en Excel y demás paquetería como power point y Word

Deseable tener conocimiento y experiência en CRM’s right now, MDM



  • Bogotá, Cundinamarca, Colombia Johnson & Johnson A tiempo completo

    The customer service specialist is responsible for managing customer interactions, inquiries, and requests, including the creation, and tracking of orders. He/she handle chat and calls, collaborate in implementing process improvements, and support audits. In addition, they contribute to solving complex problems, identify improvement opportunities,...


  • Bogotá, Cundinamarca, Colombia Transcom A tiempo completo

    _**Are you passionate about customer service?**_ - We have the perfect opportunity for you and invite you to experience our incredible We Care culture, being part of the WAVE 1 of our New Fashion Campaign_ We're on the lookout for enthusiastic and dedicated individuals who are passionate about delivering exceptional customer service to join our innovative...


  • Bogotá, Colombia BOG Fortrea Colombia Ltda. A tiempo completo

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...


  • Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    Inbound Sales and Customer Support Agent Wanted! Join our dynamic team and enjoy: Base Salary: $2,800,000 (biweekly payments) Commissions: Up to $350,000 + Attendance bonuses up to $200,000 Perks: Choose 2 memberships (Laika, Spotify, Netflix) after 1 month Weekly Bonus: $50,000 for perfect attendance Welcome Trip: After 1.5 months Welcome Bonus: $350,000...


  • Bogotá, Bogotá D.E., Colombia Teleperformance Colombia A tiempo completo

    Customer service specialist BogotaYoure the player were missing on this TOP TeamWere looking for a Customer Expert. You will be responsible for responding to all customer inquiries and providing excellent customer service by being a good listener, proactive, patient, and understanding. You must work with confidential customer information while handling it...


  • Bogotá, Colombia Sagan A tiempo completo

    Job Title: Customer Service Coordinator I - LATAMLocation: Remote (CST Time zone)Salary Range: up to 1700 USD Work Schedule: Monday-Friday, 7:30 AM to 3:30 PM CST NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...


  • Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    The Customer Service Specialist is responsible for monitoring PO acknowledgment, past due POs and On-Time Delivery over the open Purchase Order pipeline, through the proactive or On Demand process management in the Demand to Deliver order lifecycle (from the PO Creation to supplier delivery). The Specialist provides internal customer support on order...


  • Bogotá, Cundinamarca, Colombia Vantage Specialty Chemicals A tiempo completo

    Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. The Custmer Service Representative ensures that customers are provided best in class...


  • Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    Titulo: Customer Service Representative con Enfoque en Asistencia de Seguros Médicos - Trabajo RemotoEmpresa: CUSTOMER OPERATION SUCCES S.A.S. ¡Únete a nuestro equipo! Oferta Laboral: Servicio al Cliente - Asistencia de Seguros Médicos Descripción del puesto: Estamos buscando personas apasionadas por brindar un excelente servicio al cliente para...


  • Bogotá, Bogotá D.E., Colombia Johnson And Johnson A tiempo completo

    About the Role:At Johnson & Johnson, we are committed to delivering exceptional customer experiences that drive business growth and customer loyalty. As a Customer Service Specialist, you will play a critical role in managing customer interactions, inquiries, and requests, ensuring timely and effective resolution of issues.Key Responsibilities:Manage...


  • Bogotá, Bogotá D.E., Colombia Medtronic A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Product Support Specialist to join our team at Medtronic. As a Product Support Specialist, you will play a critical role in providing exceptional customer service and support to our customers.Key ResponsibilitiesRespond to customer inquiries and issues in a timely and professional...


  • Bogotá, Cundinamarca, Colombia LBC Mortgage A tiempo completo

    **About Us**: We are a dynamic and customer-focused insurance company committed to providing top-notch service to our clients. Our mission is to ensure our clients feel supported and informed every step of the way. We value dedication, professionalism, and a passion for helping others. **Key Responsibilities**: - Provide accurate information about our...


  • Bogotá, Cundinamarca, Colombia DSolutions A tiempo completo

    The Customer Service Supervisor is focused on providing exceptional direction to the department and effective solutions to any issue, being a support, directing, training and conducting an excellent performance. Also, It's important giving results, reviewing stadistics and showing an evident improving of the whole team. Monthly Bonus Opportunities 3.5M...


  • Bogotá, Colombia Thermo Fisher Scientific A tiempo completo

    Responsabilidades primarias Iniciar proceso de alta de los productos y clientes requeridos en la herramienta Eagle (MDM) Preparar, procesar y realizar un seguimiento de las cotizaciones solicitadas por el área comercial y/o solicitudes directas de los clientes Procesar en nuestro ERP (JDE) las ordenes de compra de los clientes y notificar la...


  • Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    The Customer Service Specialist is responsible for monitoring PO acknowledgment, past due POs and On-Time Delivery over the open Purchase Order pipeline, through the proactive or On Demand process management in the Demand to Deliver order lifecycle (from the PO Creation to supplier delivery). The Specialist provides internal customer support on order...


  • Bogotá, Bogotá D.E., Colombia Sur A tiempo completo

    We are seeking a skilled Technical Support Specialist to join our team at Sur. As a key member of our customer-facing team, you will play a vital role in ensuring our customers receive exceptional support and service.Key ResponsibilitiesCustomer Engagement: Respond to customer inquiries in a timely and accurate manner, providing solutions and guidance on...


  • Bogotá, Bogotá D.E., Colombia Medtronic A tiempo completo

    About MedtronicMedtronic is a global leader in medical technology, providing innovative solutions to improve the lives of millions of people around the world.Job SummaryWe are seeking a highly motivated and detail-oriented Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing...


  • Bogotá, Cundinamarca, Colombia Reclatam A tiempo completo

    **Job Title**: Customer Service Agent **Company**: Reclatam **Location**: Remote (An office is available if you prefer a hybrid arrangement) **Job Type**: Full-time, Rotating Shifts (Day/Night and weekends) **Number of Positions Available**: 20 **About the Role**: Reclatam is seeking dedicated and experienced Customer Service Agents to join our team and...


  • Bogotá, Bogotá D.E., Colombia Medtronic A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Patient Service Specialist to join our team at Medtronic. As a Patient Service Specialist, you will play a critical role in providing exceptional customer service and support to our patients and customers.Key ResponsibilitiesProvide contact center support to patients and customers, responding to...


  • Otra (Bogotá D.C.), Colombia Solvo Global A tiempo completo

    Join Our Team as a Customer Success Specialist!Are you passionate about helping others and providing exceptional customer service? We are looking for a dedicated Customer Success Specialist to join our team and make a difference.Position: Customer Success SpecialistShift Schedule: Monday to Friday, 8:00 am to 8:00 pm EST Key...