Help Desk Night Shift

hace 5 días


Colombia HUBTEK A tiempo completo

**Descripción**:
**Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent, Technology, and Training **services.

We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.

Our modern offices are **pet-friendly** and we provide different amenities such as casual attire, and free beverages. Some of our **benefits** are health club membership, exercise plan, nutritional plan or home medical services.

As a **Help Desk Night Shift**,** you will negotiate rates with carriers to cover loads that were tendered over by a customer.

**Some of your responsibilities are but are not limited to**:

- Configure and install computer programs and equipment.
- Inventory management
- Ensure the availability of hardware and software for the onboarding process.
- Attend and resolve first level tickets and escalate second level tickets to IT Specialist.
- Escalate Voxo requests with the partner company.
- Provide on-site support to all Medellin locations to ensure service levels for our internal and external customers.
- Manage new users in Microsoft Azure.
- Ensure that the equipment is in good condition for the off boarding process.
- Perform preventive and corrective maintenance of computer equipment.
- Salesforce management.

**Requisitos**:
**What would help you succeed**:

- Believe and love what you do.
- Teamwork.
- Negotiation skills.
- Meet or exceed weekly sales goals.

**Minimum requirements**:

- ** Studies**: High School Degree.
- **Experience**: 6 months of experience working in the technical support area..
- **Language**: English A2.

**Perks**:

- ** Schedule: Friday** to Monday from 8 am to 6 pm. (We work by the American calendar)
- **Contract**: Indefinite term contract + Benefits.
- **Places**: Only for Medellin or Bogota, this position will be on-site.
- **Salary**: 2.300.000 cop

**Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?


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