Customer Service Representative Inglés B2
hace 7 meses
**Job description**: -The Client Services Specialist will be responsible for setting the tone for the day-to-day interactions with clients and will act as the first touch point guiding them through an incredible experience.
- Build strong relationships with clients.
- Deliver exceptional client support in accordance with our quality guidelines.
- Partner with team members to provide a holistic approach when solving client issues across product swimlanes.
**Responsabilities**:
- Independently triage, troubleshoot and resolve client issues promptly and accurately.
- Use good judgment to escalate issues to leadership.
- Work closely with appropriate stakeholders to resolve client inquiries.
- Appropriately utilize available resources to resolve client issues.
- Seek opportunities to expand skill set vertically or horizontally.
- Call answering
**Skills and qualifications - Hard and soft skills**:
- 1-3 years in a client or customer service role.
- 1-3 years utilizing a CRM system with great technical aptitude.
- An ability to ‘Keep Calm...and execute’. You must be comfortable living in a world of gray, adapting your service to each client in order to resolve their inquiries
- Ability to use critical thinking, complex problem-solving skills and independent judgment to resolve issues
- Proven self-starter, taking ownership and accountability over your work
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.
- A passion for delighting clients
- Bachelor’s degree
Horario: Disponibilidad de 8am a 8pm Lunes a Viernes
Site: MEDELLÍN
Ingles: B2+/ C1
Tipo de puesto: Tiempo completo, Indefinido
Salario: $2.500.000 - $3.000.000 al mes
Experiência:
- Customer service: 2 años (Obligatorio)
- Tech support: 1 año (Obligatorio)
Idioma:
- Inglés (Obligatorio)
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