Customer Service Representative Chats

hace 5 meses


Colombia solvo Global A tiempo completo

En Solvo Global buscamos los mejores talentos bilingües

**Posición**: Customer service representative chats

**Funciones**:

- Demostrar un alto estándar de servicio de calidad, asegurando que todas las interacciones con los clientes cumplan o superen las expectativas de satisfacción del cliente.
- Actualizar continuamente tu conocimiento sobre los productos, procedimientos y tendencias de la industria para proporcionar información precisa y actualizada a los clientes.
- Mantener profesionalismo y cortesía en todos los contactos con los clientes, manteniendo la reputación de excelencia de la compañía.
- Utilizar plantillas de comunicación de chat existentes para las interacciones con los clientes, asegurando consistencia y eficiencia en las respuestas.
- Documentar con precisión las interacciones con los clientes en la base de datos exclusiva del centro de llamadas (CSC), manteniendo registros detallados y completos.
- Cumplir con los indicadores clave de rendimiento (KPI) establecidos por la dirección y esforzarse por superarlos, buscando la mejora continua.
- Cumplir con el período de bloqueo de vacaciones establecido por la empresa durante festividades y períodos promocionales.
- Ser flexible con los horarios de trabajo, incluyendo fines de semana y turnos nocturnos según sea necesario en un entorno de horarios dinámicos.

**Horario**:Martes a Sabado 12pm-9:00pm

**Requerimientos**: Customer service experience, English B2+

**Remuneración competitiva**

**Ciudades**:Medellin

**Beneficios**:

- Contrato a término indefinido
- Excelente ambiente laboral
- Auxilio de transporte
- Además, aprovecha los multiples beneficios que brindamos como la Universidad Solvo (Cursos de Inglés y Excel TOTALMENTE GRATUITOS para ti y un familiar), caja de compensación, descuentos, y más
- Si quieres más información comunícate a este numero 302 6316971

Postulate ya

Tipo de puesto: Tiempo completo

Salario: $2.500.000 - $3.000.000 al mes



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