Customer Service Representative
hace 4 semanas
**PLEASE READ THE ENTIRE POST BEFORE APPLYING.**
**VERY IMPORTANT REQUIREMENTS TO BE ABLE TO APPLY**
1. A personal computer Supported OS: Supported OS: Windows 10 or higher.
2. Processor: minimum of 4 cores, Ram: 8GB
3. High-speed internet with a direct connection to your computer (no Wi-Fi, hubs, or satellite connections) Internet Speeds: 20 Mbps download, 10 Mbps upload or more.
4. You need a USB headset (NO GAMER SETS)
**About Us**: RFS Communications and Marketing is a US based independent company which provides customer service and marketing services to clients outside of the country. Our main customer base is full-service moving companies and the storage industry.
Become part of our growing team and work for a company that creates great customer experiences.
**What we are hiring for?**
We are hiring **Customer Service Representatives **to join our growing team
**Responsibilities**:
- Our Customer Service Representatives are responsible for following up with customers who have indicated an interest in our services. This is a **work from home position **with warm leads provided.
- The role requires shift work and flexibility is an asset.
- Hours of operation in Eastern time are from 8 am to 12 am Monday - Friday, 9 am - 9 pm Saturday and Sunday 9 am - 10 pm. You will be scheduled during these times and will be expected to work weekends.
- Senior customer service agents have an opportunity to train and mentor new hires on exceptional customer service and operating systems (this includes providing praise and constructive feedback).
- Coordinate and communicate effectively with team members and other departments.
**Requirements**:
- Two years’ experience in customer service or a call center environment is considered an asset.
- Proficiency with computers and the ability to learn new software.
- Positive attitude and a genuine desire to help people.
- Ability to multi-task and adapt quickly in a fast-paced environment.
- Self-motivated to work productively in a virtual environment.
- Must have a quiet work environment at home.
**Technical Requirements**:
- Personal computer (Windows 10 or higher) and **USB Headset**:
- Minimum of 4 core processor or HIGHER
- At least **8GB of Ram**:
- High speed internet with direct connection **(no Wifi)** **25mbps** download **10mbps** upload
- 2 Monitors
**Salary**: $2,300,000 per month
Application Question(s):
- Technical Requirements:
Personal computer (Windows 10 or higher) and USB Headset
Minimum of 4 core processor or HIGHER
At least 8GB of Ram
High speed internet with direct connection (no Wifi) 25mbps download 10mbps upload
2 Monitors
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Customer Service: 1 year (required)
**Language**:
- English (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Application Deadline: 31/01/2023
Expected Start Date: 30/01/2023
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