IT Help Desk

**IT Help Desk** **Requisitos**: **Formación**: Profesional en sistemas o carreras a afines Inglés Avanzado B2 Competente con Microsoft Office Suite o software relacionado **Experiência**: 3 años en puestos relacionados **Condiciones**: Barranquilla, modalidad hibrida. Contrato a término indefinido, horarios de 8:00 AM y 17:00 PM Lunes a...

¡SE PARTE DE NUESTRO EQUIPO DE SOULVERS! En Solvo estamos en busca de profesionales para Engineer Help Desk Si eres bilingüe, entonces tenemos un lugar para ti. Pensando en tu crecimiento personal y profesional, te ofrecemos: - Weekends off - Trabajando directamente con un cliente americano - 100% remote ¿Qué esperamos de ti? Requerimientos: -...

**Help Desk Agent Job Description** **Job Objective**: Provide technical support and assistance to end-users, acting as the first point of contact for IT-related queries and issues. This role is crucial in ensuring the proper functioning of computer systems, software, hardware, and network infrastructure by delivering efficient solutions and high-quality...

**Job Profile: Contact Center Supervisor - IT Service Desk**: **Job Summary**: The Contact Center Supervisor - IT Service Desk is responsible for overseeing the daily operations of the IT service desk team. This role involves managing a team of IT support professionals to ensure timely and effective resolution of end-user issues, maintaining high levels of...

**Job Summary**: The Contact Center Supervisor - IT Service Desk is responsible for overseeing the daily operations of the IT service desk team. This role involves managing a team of IT support professionals to ensure timely and effective resolution of end-user issues, maintaining high levels of customer satisfaction, and optimizing service desk performance....

At CRG we are looking for an IT Help Desk Agent, either at Barranquilla or Bogota. The primary responsibility is to provide technical assistance and support to end users within the organization. You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems,...

**Calificaciones**: - Se requiere diploma de escuela secundaria o equivalente. - Certificaciones técnicas o cursos en soporte IT son una ventaja. - Mínimo de 1 año de experiência en servicios al cliente. Se valora la experiência en áreas de IT. - Comprensión básica de sistemas IT, hardware y software. - Familiaridad con sistemas operativos comunes...

**Calificaciones**:- Se requiere diploma de escuela secundaria o equivalente.- Certificaciones técnicas o cursos en soporte IT son una ventaja.- Mínimo de 1 año de experiência en servicios al cliente. Se valora la experiência en áreas de IT.- Comprensión básica de sistemas IT, hardware y software.- Familiaridad con sistemas operativos comunes...

Job Summary: The Service Desk Supervisor’s responsibility is to oversee the Service Desk resources and ensure that end users are receiving the appropriate assistance. The Service Desk Supervisor will ensure the optimum operation of the Service Desk and Service Desk agents, including scheduling, performance reviews, monitoring of performance and reporting...

Job Summary: The Service Desk Team Lead will provide professional business and information technology services, both individually and as part of a project team, with a focus on supporting Auxis managed services and infrastructure services clients to ensure high levels of customer satisfaction and productivity. The SDTL should handle critical customers...

Job Summary: The Service Desk Team Lead is a pivotal role responsible for providing leadership, coaching, and supervision to our Service Desk Analysts. We seek a highly motivated individual to ensure the team's high-quality service delivery, manage performance, handle critical incidents, and contribute to continuous improvement within the service...

Job Summary: **Job Objective**: The Service Desk Lead (SDLEAD) main role is to coach, train, and supervise a team of Service Desk Analysts. The SDLEAD will provide the team with leadership and constant coaching to ensure best practices within the team, team development, and the expectations and goals achievement. The SDLEAD should handle critical customer...

Solicitamos analista Help Desk IT que brinde una asesoría, soporte y solución de primer nível sobre los incidentes y requerimientos. Alguna de las actividades a desarrollar son las siguientes: * Interactuar con el usuario informático para recibir las diferentes solicitudes. - Recibir, registrar, y documentar cada llamada y/o contacto según el proceso...

Únete a la mejor empresa en crecimiento con un ambiente totalmente diferente, lleno de nuevas experiências y oportunidades. **¡NO SOMOS UN CALL CENTER!** En esta oportunidad, buscamos un/una: Técnico de Help Desk **Ubicación**: Remota en Armenia, Bogotá, Bucaramanga, Barranquilla, Cali, Ibagué o Medellín. **100% REMOTO**: Nosotros proporcionamos...

Solicitamos analista Help Desk IT que brinde una asesoría, soporte y solución de primer nível sobre los incidentes y requerimientos.Alguna de las actividades a desarrollar son las siguientes:*Interactuar con el usuario informático para recibir las diferentes solicitudes.- Recibir, registrar, y documentar cada llamada y/o contacto según el proceso...

Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...

Job Summary: **Responsibilities**: - Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting...

Monitoring bots' automation to ensure that the bot runs as expected in the agreed schedule. - Monitoring the transactional table to verify that the bot is processing its task and updating its transactional table in the database. - Communicate and inform customers when an issue is identified during the monitoring and the bot should be stopped to fix it. -...

Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...

Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge. **Responsibilities**: - **Responsibilities of the...