IT Help Desk

**IT Help Desk****Requisitos**:**Formación**: Profesional en sistemas o carreras a afinesInglés Avanzado B2Competente con Microsoft Office Suite o software relacionado**Experiência**: 3 años en puestos relacionados**Condiciones**: Barranquilla, modalidad hibrida.Contrato a término indefinido, horarios de 8:00 AM y 17:00 PM Lunes a Viernes**Salario**:...

Key ResponsibilitiesThe IT Help Desk Technician is the primary point of contact for customers who require technical support. Key responsibilities include:Answering incoming calls, emails, and chats from customers.Troubleshooting basic end-user issues on various software applications, hardware, network, and telecommunications systems.Providing basic desktop...

**Help Desk Agent Job Description** **Job Objective**: Provide technical support and assistance to end-users, acting as the first point of contact for IT-related queries and issues. This role is crucial in ensuring the proper functioning of computer systems, software, hardware, and network infrastructure by delivering efficient solutions and high-quality...

As an IT Help Desk Agent, your primary responsibility is to provide technical assistance and support to end users within the organization. You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure....

Arranges service by software or hardware vendors to repair or replace defective products. Finishing projects independently and meeting tight timelines without impacting critical services. Collaborates with IT department team to research and resolve technical problems. verbal and written communication skills. Excellent interpersonal and customer service...

**Job Profile: Contact Center Supervisor - IT Service Desk**: **Job Summary**: The Contact Center Supervisor - IT Service Desk is responsible for overseeing the daily operations of the IT service desk team. This role involves managing a team of IT support professionals to ensure timely and effective resolution of end-user issues, maintaining high levels of...

**Job Summary**: The Contact Center Supervisor - IT Service Desk is responsible for overseeing the daily operations of the IT service desk team. This role involves managing a team of IT support professionals to ensure timely and effective resolution of end-user issues, maintaining high levels of customer satisfaction, and optimizing service desk performance....

**Calificaciones**:- Se requiere diploma de escuela secundaria o equivalente.- Certificaciones técnicas o cursos en soporte IT son una ventaja.- Mínimo de 1 año de experiência en servicios al cliente.Se valora la experiência en áreas de IT.- Comprensión básica de sistemas IT, hardware y software.- Familiaridad con sistemas operativos comunes...

Job Summary: The Service Desk Lead (SDLEAD) main role is to coach, train, and supervise a team of Service Desk Analysts. The SDLEAD will provide the team with leadership and constant coaching to ensure best practices within the team, team development and the expectations and goals achievement. The SDLEAD should handle critical customers incidents, associated...

About the JobWe are seeking a skilled Senior Helpdesk Analyst to join our team. As a member of our IT Service Desk, you will be responsible for providing technical support and customer service to our clients.ResponsibilitiesTechnical Support: Provide technical assistance to clients via phone, chat, and email.Issue Resolution: Resolve tier 1 requests using a...

**Job Summary** The Scheduling Coordinator is the lead customer service contact person for all clients, guests, and prospects. They are essential in the day-to-day operations of the store. The Scheduling Coordinator must monitor client sessions to ensure they arrive on time. They also need to help promote the renewals of current customers. The Scheduling...

Job Summary: **Job Objective**: The Service Desk Lead (SDLEAD) main role is to coach, train, and supervise a team of Service Desk Analysts. The SDLEAD will provide the team with leadership and constant coaching to ensure best practices within the team, team development, and the expectations and goals achievement. The SDLEAD should handle critical customer...

Únete a la mejor empresa en crecimiento con un ambiente totalmente diferente, lleno de nuevas experiências y oportunidades. **¡NO SOMOS UN CALL CENTER!** En esta oportunidad, buscamos un/una: Técnico de Help Desk **Ubicación**: Remota en Armenia, Bogotá, Bucaramanga, Barranquilla, Cali, Ibagué o Medellín. **100% REMOTO**: Nosotros proporcionamos...

Solicitamos analista Help Desk IT que brinde una asesoría, soporte y solución de primer nível sobre los incidentes y requerimientos.Alguna de las actividades a desarrollar son las siguientes:*Interactuar con el usuario informático para recibir las diferentes solicitudes.- Recibir, registrar, y documentar cada llamada y/o contacto según el proceso...

Únete a la mejor empresa en crecimiento con un ambiente totalmente diferente, lleno de nuevas experiências y oportunidades. **NO SOMOS UN CALL CENTER** En esta oportunidad, buscamos un/una: Técnico de Help Desk**Ubicación**: Remota en Armenia, Bogotá, Bucaramanga, Barranquilla, Cali, Ibagué o Medellín.**100% REMOTO**: Nosotros proporcionamos las...

Únete a la mejor empresa en crecimiento con un ambiente totalmente diferente, lleno de nuevas experiências y oportunidades.**NO SOMOS UN CALL CENTER** En esta oportunidad, buscamos un/una: Técnico de Help Desk**Ubicación**: Remota en Armenia, Bogotá, Bucaramanga, Barranquilla, Cali, Ibagué o Medellín.**100% REMOTO**: Nosotros proporcionamos las...

Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...

Job Summary The Senior Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming...

Job Summary: **Responsibilities**: - Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting...

Job Summary: **Responsibilities**: - Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting...