Servicenow Administrator

hace 1 semana

Bogota, Colombia Kyndryl A tiempo completo

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role
- Assist in building and maintaining internal technical documentation, manuals, policies, and processes;
- Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits;
- Develop systems integrations and process automation;
- Configure and maintain SLA, catalog items and their associated workflows;
- Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.

Who You Are
- Experience using JavaScript, XML, and HTML;
- ServiceNow System Admin certification (admin or higher);
- A minimum of 2 years of related work experience;
- Experience in IT service management, ITIL certification preferred;
- Exceptional customer service skills;
- Applies standard methodology, techniques, procedures and criteria;
- ITIL v3 Certification;
- Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results;
- 1-2 years’ experience with ServiceNow administration;
- Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes;
- ServiceNow Certified System Administrator or ServiceNow Certified Application Developer;
- Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

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