Servicenow Administrator

hace 3 semanas

Bogota, Colombia Emapta A tiempo completo

**Job Information**:
Job Family

**IT***

Work Arrangement

**WFH***

City

**Bogota***

State/Province

**Distrito Capital de Bogotá***

Country

**Colombia***

**Tap into Your Global Potential: Join our Client in this International Position**

Ever imagined joining a global network where collaboration with international teams broadens your horizons in unimaginable ways? What if you could experience an international role while relishing the comforts of your local surroundings—a rare find in today's corporate landscape? Picture yourself immersed in the exhilarating realm of such an opportunity, where each day presents fresh challenges and boundless opportunities, all while being an integral part of a world-class team. As our client’s **ServiceNow Administrator**, you will relish the chance to analyze, design, develop, and maintain ServiceNow CMDB (Configuration Management Database) and service management ITIL (Information Technology Infrastructure Library) processes. Your role would demand a deep understanding of CMDB and Asset Management Services, encompassing knowledge of business services and configuration item relationships.

**_
Here’s an overview of your future role:_**
- Employment Type: Indefinite term type contract- Work Setup: Remote/Work from Home

**What do you need to succeed?**
- Proven ability to manage sprints, releases, and update sets.
- Experience with scripting languages (JavaScript, Jelly, UI scripting) preferred.
- Excellent analytical and problem-solving skills.
- Strong communication and collaboration skills.
- Ability to work independently and as part of a team.
- Excellent verbal and written communication skills, including the ability to listen and communicate well with clients.
- Ability to develop rapport with internal technical staff and leadership, excellent interpersonal skills.
- Self-starter, self-motivated with the ability to work with mínimal supervision.
- Excellent time management, planning, and organizational skills.
- Creativity and ability to think outside-the-box while defining sound and practical solution.

Tech Stack:

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Administration: Administration, optimization, and continuous improvement of the ServiceNow platform.
- Experience with ServiceNow San Diego version or later.
- ITIL Service Management: Strong understanding of ITIL service management best practices.
- Analyze, design, develop, and maintain ServiceNow CMDB and service management ITIL processes.
- CMDB and Asset Management: Solid knowledge of CMDB and Asset Management principles.
- Knowledge of CMDB and Asset Management Services, including business services and configuration item relationships.
- Change Management: Establish Change Advisory Boards and identify standard change management processes.
- Release Management: Manage sprint releases and code migrations (managing update sets) in ServiceNow.
- Proven ability to manage sprints, releases, and update sets.
- Scripting Languages: Experience with scripting languages (JavaScript, Jelly, UI scripting) preferred.
- Platform Governance: Establish platform governance to manage technical demand and ensure platform integrity.

Plus:

- Additional ServiceNow certifications a plus.

**What awaits you in this role?**

**Responsibilities**:

- Analyze, design, develop, and maintain ServiceNow CMDB and service management ITIL processes.
- Demonstrate knowledge of CMDB and Asset Management Services, including business services and configuration item relationships.
- Manage sprint releases and code migrations (managing update sets) in ServiceNow.
- Establish Change Advisory Boards and identify standard change management processes.
- Develop and enhance ITIL processes to optimize service delivery.
- Establish platform governance to manage technical demand and ensure platform integrity.

Day to Day Activities
- Assist with client account creation
- Configure RBAC for users
- Create and manage user accounts
- Administer contracts between OpenAir and ServiceNow
- Update knowledge base articles
- Create and modify reports and dashboards
- Handle service requests and improvement requests
- Collaborate with Client Success Managers on reports

**Why choose us?**
- 5 Days work week
- Prepaid medicine
- Work from Home set-up
- Work-Items (laptop, mouse, and headset)
- Indefinite term type contract
- 5 extra days of vacation leave (20 in total) that could be monetized
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations - Bogotá and Medellin
- Up skilling: Emapta Academy

**Whom you’ll work with**:
Our client, Core BTS Inc., is a leading full-service digital transformation consulting firm, renowned for its dedication to helping clients navigate their unique digital journeys. With a commitment to solving complex challenges and delivering integrated solutions that bridge people, processes, and technology, our client consistently

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