Senior IT Technical Support

hace 4 semanas


Bogota, Colombia AstraZeneca A tiempo completo

¿Tienes experiência y pasión por el área de Tecnología? ¿Te gustaría aplicar tu experiência para impactar en una empresa que sigue la ciencia y convierte las ideas en medicamentos que cambian la vida? Entonces AstraZeneca podría ser la empresa indicada para ti_

En el Clúster Andino tenemos una gran oportunidad dentro del área IT en la ciudad de Bogotá, Colombia en el rol de Site IT Technical Manager. Esta posición tiene como propósito liderar y apoyar al equipo de profesionales de TI especializados, que brindarán e impulsarán activamente mejoras para la infraestructura, las herramientas y los servicios de TI que respaldan directamente a la fuerza laboral en su sitio. El puesto tendrá un conocimiento profundo de las tecnologías y los servicios de ETS, así como de la organización de entrega, sus operaciones, SPOC y formas de trabajo.

**Essential Skills & Experience required**:

- A passion for delivering world-class service continually challenging in pursuit of the user experience and striving for improvement performance.
- Experience in a Service Manager role, with a proven track record of owning, being accountable and running an IT Service/Platform/Tools in medium-large organisation.
- Fluent in English written and spoken, second language beneficial but not essential.
- Strong experience in the Bio/Pharma or Retail industry for service
- Strong experience of service delivery and exploitation
- Strong technical understanding across a range of technologies/domains.
- Excellent communication and engagement skills and a proven relationship management professional
- Strong stakeholder skills to manage local negotiations, expectations and resolutions.
- Strong influencing, networking and team working skills
- Strong experience working in a standards/governed/compliant environment
- Strong working knowledge of ServiceNow ITSM Toolset or similar.
- Proven experience managing local vendors, contracts, renewals, RFP activities.
- Leader and team player - sets example for team or coaches others, effective collaboration across your region with your peers.
- Experience managing, developing teams with an open, honest, accountable and collaborative team environment.

**Key Accountabilities & Responsibilities**

Service Delivery, Performance & Exploitation:

- Responsible for the highest levels of user experience and satisfaction for all services delivered into their site including new service introductions. Work with required teams and Service Improvement Lead on Site SIPs as required to increase satisfaction and Pulse scores.
- Responsible for proactively managing expectations and enabling colleagues to exploit our services at a site level through communication, education and awareness, referral to specific services that underpin delivery including Service Levels and leveraging of effective core IT processes.
- Responsible for service performance levels attainment of locally owned services, utilising standardised dashboards and visual performance management techniques to see daily, weekly and monthly service attainment, risks and issues and linkage to service improvement plans.
- Responsible for driving service standards, engagement with global processes and ensuring local infrastructure is lifecycle managed in liaison with any local Site/Marketing Company/Commercial Business function.
- Operate a high level of knowledge of key ITSM toolset and processes, performance measurement platforms and reporting capabilities ensure they are understood, utilised and support daily run of service across the team.
- Acts as an escalation point for high-priority service issues relevant to their site and support the resolution of issues working with the Command Centre, Owners and business aligned BTGs, attendance at bridge calls.
- Responsible for the delivery of OCS specialist services in full liaison with Operations IT strategy for lab technology and equipment. Daily run of OCS services to a set of global standards and operating procedures ensure the service delivered is globally consistent for the site.
- Responsible for the delivery of AskIT, Onsite & VIP services as OneIT with the Service Experience team aligned to global strategy, a set of global standards and operating procedures ensuring the services delivered at the site are globally consistent.
- Oversee/manage lifecycle management of local infrastructure working closely relevant ETS Tower on the currency of servers at the site to ensure resilience and minimise business risk.
- Support the delivery of asset build/provision services in the site working closely with Direct Channels Lead for relationship with the service delivery partner.
- Support project planning and delivery for site impact and change. Assist with requirements gathering, impact assessment, project planning and ultimate delivery into a site, calling out appropriate niche needs and/or resource.
- Support project delivery of any site footprint changes, including site expansions or reducti


  • IT Support

    hace 2 semanas


    Bogota, Colombia Modak A tiempo completo

    We are a dynamic fintech company committed to enhancing the digital experience for our customers. Our dedicated IT support team plays a crucial role in maintaining our reputation for outstanding customer service and technical reliability. The work is done in 5 hours per day for a total of 25 hours per week. The agent will work those 5 hours between 8 am and...


  • Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: **Key requirements** Associate’s or bachelor’s degree from an accredited institution in Computer Science or related field or have related work experience Ability to work after hours and/or on weekends when needed **Technical Skills** Technical Desktop Skills...


  • Bogota, Colombia SONDA IT A tiempo completo

    **Vive la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro. En...

  • Gcc IT Support

    hace 1 mes


    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: The primary responsibility is to support GCC Costa Rica systems including corporate systems as well as business systems (Office, Workday, among others). You will also be focused on the following: - Equipment set up and inventory, onboarding and off-boarding, onsite...

  • Technical Support Ii

    hace 2 meses


    Bogota, Colombia Smart Option Search A tiempo completo

    **About the job Technical Support II**: **Responsibilities**: - Diagnose and troubleshoot software and hardware issues for a wide range of products and services. - Guide customers through step-by-step solutions to resolve technical problems. - Escalate complex issues to senior technicians or relevant teams when necessary. - Collaborate with cross-functional...

  • IT Support Specialist

    hace 3 semanas


    Bogota, Colombia TaskUS A tiempo completo

    TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food...


  • Bogota, Colombia Nuvei A tiempo completo

    **Technical Support Specialist** **_ Hybrid_** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI.** Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable...


  • Bogota, Colombia Edgeuno A tiempo completo

    **Full Job Description** As a Senior IT Support Engineer, you will be responsible for helping planning, and executing all IT-related activities at EdgeUno. In this role, you will analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. You should have extensive knowledge of network maintenance and...

  • IT Support

    hace 4 semanas


    Bogota, Colombia Optum A tiempo completo

    UnitedHealth Group IT Remote Client Operations provides a diverse and comprehensive array of infrastructure services designed to advance improved health and well-being for our customers, and to benefit UnitedHealth Group employees across the enterprise. Comprised of the Maintenance and Provisioning teams, RCO has over 300 resources across the globe and in...

  • IT Support Associate

    hace 4 semanas


    Bogota, Colombia IQVIA A tiempo completo

    Job Overview Acts as Lead Programmer to plan and coordinate database design, development, implementation, maintenance, and user support of clinical systems. Provides technical expertise in conjunction with domain knowledge to create programs using statistical analysis system language to support client clinical data studies Essential Functions - Acts as Lead...


  • Bogota, Colombia Citi A tiempo completo

    **Responsibilities**: - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. - Start of day checks, continuous monitoring, and regional handover. -...

  • IT Support Engineer

    hace 4 semanas


    Bogota, Colombia Rush Street Interactive A tiempo completo

    We are looking for **an amazing IT Support Engineer**, responsible for providing on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, managing and troubleshooting IT issues. Your primary focus will be to provide support to RSI staff members to make sure all computers, network...

  • IT Support Associate

    hace 4 semanas


    Bogota, Colombia Novasyte A tiempo completo

    Job Overview Acts as Lead Programmer to plan and coordinate database design, development, implementation, maintenance, and user support of clinical systems. Provides technical expertise in conjunction with domain knowledge to create programs using statistical analysis system language to support client clinical data studies Essential Functions - Acts as...

  • IT Support Technician

    hace 2 semanas


    Bogota, Colombia Anthology, Inc. A tiempo completo

    IT Support Technician **Hybrid - Bogota, Colombia** *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and...


  • Bogota, Colombia PayJoy A tiempo completo

    **About PayJoy** PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy’s “secret sauce” technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit...

  • Technical Support Lead

    hace 2 meses


    Bogota, Colombia minka_ A tiempo completo

    **Why**: minka_ is an open network that enables money to flow. We are powering the real time payments infrastructure of several countries and have enabled millions of people to move money instantly, using only a phone number and at no cost. We are a lean, purposely small, well funded startup that is playing the long game. We are selective and take care of...


  • Bogota, Colombia TheCompulab Corp A tiempo completo

    **About Us**: We are a small MSP (Managed Service Provider) with a team of 12 members, currently seeking a a Technical Support Specialist L2. Our core focus is empowering small businesses with specialized IT and cybersecurity solutions. We assist our clients with cybersecurity, day-to-day help desk issues, server management, Microsoft 365, cloud...


  • Bogota, Colombia Winged Recruitment A tiempo completo

    Seeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged Recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring Junior Technical Support Analysts. With our dedication to fostering innovation in remote work culture and...


  • Bogota, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers....

  • IT Technician

    hace 4 semanas


    Bogota, Colombia Zimmer Biomet A tiempo completo

    -Requisition Number AMER28667 Employment Type Full-time Location Bogota **Job Summary**: - The IT Technician performs a combination of the following technical IT support activities with mínimal supervision: Works with a team and effectively across team boundaries and organizational levels to provide customer-first technical support for key IT assets,...