Gcc IT Support

hace 7 meses


Bogota, Colombia TransUnion A tiempo completo

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
**What You'll Bring**:
The primary responsibility is to support GCC Costa Rica systems including corporate systems as well as business systems (Office, Workday, among others). You will also be focused on the following:

- Equipment set up and inventory, onboarding and off-boarding, onsite support and new hires activities for GCC Costa Rica employees
- Test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows.
- Install, diagnose, repairing, maintain, and upgrade corporate End points (laptops, Windows, Mac, and AWS Workspaces) to ensure optimal workstation performance.
- Document user requests and update client trouble tickets with the status of the issue.
- Communicate effectively with non-IT people within or outside the company and be able to make informed decisions quickly.
- Develop and deploy solutions for computer-related problems and take action to troubleshoot and resolve issues when they arise.
- Test new hardware and software and deploy the installation of computers and mobile devices.
- Coordinate with other teams or specialists to troubleshoot and resolve issues as needed
- Handle escalations.
- Work independently within established procedures associated with the specific job function.
- Create appropriate support documentation and knowledge base in a bid to help all users quickly troubleshoot problems.

**Impact You'll Make**:
**Key requirements**
- Associate’s or bachelor’s degree from an accredited institution in Computer Science or related field or have related work experience
- Ability to work after hours and/or weekends when needed

**Competencies**
- Excellent communication and writing skills in English and Spanish
- Ability to work independently and in a team environment
- Creative problem-solving skills
- Service first mentality
- Ability to learn quickly, work well under pressure, and meet tight deadlines
- Flexible, highly organized, open to feedback with excellent follow-through skills

**Technical Skills**
- Technical Desktop Skills required, including previous experience in:

- Contact Center Support environment
- Onsite support
- Support Ticket systems
- Familiar working with Incident and Request management
- Experience working with senior-level executives
- Operating Systems (PC, MAC and AWS extensive knowledge)

**Great to have**:

- Comprehensive understanding of data analysis techniques
- Maintain Data Reports
- Basic Scripting and Programming Experience
- Basic knowledge on Linux/Unix
- Project Management

TransUnion Job Title

Sr Technician, IT Support


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