Customer Service Analyst
hace 6 meses
**Who we want**:
- **Detail-oriented process improvers.** Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.
- **Collaborative partners.** People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
- **Analytical problem solvers.** People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
- **Dedicated achievers. **People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
**What you will do**:
- This person will be responsible for the back office for order’s management and customer’s logistics (front office) for all Stryker’s portfolio.
- Maintains direct contact with customers before and/or after the sale.
- Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
- Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
- Focus of work may be in both pre-sale and post-sales.
- Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
- Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.
**What you need**:
- Bachelor’s degree required.
- Intermediate English skills required.
- Advanced knowledge in Excel required.
- Previous experience in ERP desired.
- Skills around: Communication, Organization and Responsibility.
-
Customer Service Analyst 1
hace 5 meses
Bogota, Colombia Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Customer Service Analyst 2
hace 5 meses
Bogota, Colombia Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
-
Customer Service Junior Analyst
hace 5 meses
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for...
-
Customer Service Junior Analyst
hace 5 meses
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for...
-
Customer Service Analyst 1
hace 5 meses
Bogota, Colombia Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Latam Commercial Cards Customer Service Analyst
hace 5 meses
Bogota, Colombia Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Dart Customer Service Analyst
hace 5 meses
Bogota, Colombia Johnson & Johnson A tiempo completoDiversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...
-
Customer Service Officer
hace 5 meses
Bogota, Colombia Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
-
Customer Service Analyst
hace 5 meses
Bogota, Colombia Abbott Laboratories A tiempo completo**Customer Service Analyst** **Acerca de Abbott** Abbott es líder mundial en cuidado de la salud, que crea ciencia innovadora para mejorar la salud de las personas. Siempre estamos mirando hacia el futuro, anticipando cambios en la ciencia y la tecnología médica. **Trabajando en Abbott** En Abbott, puedes hacer un trabajo que importa, crecer y...
-
Customer Service Representative
hace 5 meses
Bogota, Colombia Grupo COS (Customer Operation Success) A tiempo completoWe are looking for empowered persons seeking for perosnal growth! We are hiring bilingual customer service agents. What we offer? - Salary: Payrate starts at $2'650.000 + commissions up to 350.000 + permanence bonuses - Schedule: Monday - Friday | 9:30 AM - 6:30 PM - Conditions: In person, located near Parque de la 93 - Indefinite term contract and paid...
-
Senior Customer Service Analyst
hace 5 meses
Bogota, Colombia QuidelOrtho A tiempo completoThe Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers...
-
Customer Service Analyst 1
hace 5 meses
Bogota, Colombia Citi A tiempo completo**Job Description**: The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related operational activities and providing resolutions in coordination with the Customer Service team. The main objective of this role is to design and develop, reports, analysis, and presentations to drive key business decisions and support...
-
Customer Service Analyst
hace 5 meses
Bogota, Colombia JDV PARTNERS S.A.S A tiempo completoMain Responsibilities - Identify and analyze problems or difficulties that customers may encounter. Work collaboratively with other departments or internal teams to find effective solutions. - Provide information and guidance to customers about the products and services offered by the company. Explain the features, benefits, and related policies to help...
-
Dart Customer Service Analyst
hace 5 meses
Bogota, Colombia Johnson & Johnson A tiempo completoDiversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...
-
Customer Service Lead
hace 5 meses
Bogota, Colombia Rappi A tiempo completo¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...
-
Customer Service Representative
hace 5 meses
Bogota, Colombia WindshieldHUB, LLC A tiempo completo**About Us** WindshieldHUB is one of the fastest-growing on-demand service providers in the United States. We pride ourselves on delivering best-in-class customer service to our clients, maintaining a solid vision and tradition. Our commitment to excellence drives us to expand our team with talented professionals who share our dedication to customer...
-
Customer Svc Intmd Analyst
hace 5 meses
Bogota, Colombia Citi A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage a portfolio of...
-
Customer Service Specialist
hace 5 meses
Bogota, Colombia Johnson & Johnson A tiempo completoDiversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...
-
Customer Service Agent
hace 5 meses
Bogota, Colombia Unicity USA Inc A tiempo completoUnicity International Customer Service Agent Position in Bogotá Unicity International, a global health and wellness company, is seeking commercial advisors/agents to join our customer service team in Bogotá. This role focuses on serving the Latin markets in the United States, Canada, and Puerto Rico. Position Details: - Schedule:Sunday to Sunday -...
-
Customer Service Representative
hace 5 meses
Bogota, Colombia Vantage Specialty Chemicals A tiempo completoVantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. The Role: Customer Care Representative The Custmer Care Representative ensures that...