Senior Team Leader

hace 2 semanas

Bogota, Colombia IntouchCX A tiempo completo

**About IntouchCX**

**About the Job**

We’re changing the way people think about customer care, and we need your help

We’re searching for a Senior Team Leader to provide leadership to Customer Service Representatives and collaborate with Team Leaders on things like performance. training, development and employee recognition. This role is responsible for directing and managing operational activities and contributing to the campus’s overall strategic direction.

**As Senior Team Leader, You Will**
- Provide supervision to Customer Service Representatives (CSR) and Team Leads, ensuring proper training, support and customer service is delivered
- Promote professional and personal development of individual team members through performance evaluations, training needs, coaching and career opportunity programs
- Negotiate and mediate with customers or CSRs when required to resolve issues and meet expectations
- Learn and maintain extensive knowledge of client philosophy and service processes to ensure quality customer service
- Interview, select, train and facilitate on-boarding for new team members
- Perform data analysis and manage performance
- Authorize and coordinate changes in staffing schedules
- Support business development initiatives

**Requirements**:
**As Senior Team Leader, You Have**
- High school diploma or equivalent (required)
- Some post-secondary education or completion of a post-secondary degree with a major in Business (asset)
- A background in client relationship management (asset)
- 2-3 years of experience in the contact center industry, with at least 2 years in a Team Lead/Supervisory role
- Customer service experience in a high call volume contact center environment (preferred)
- Experience maintaining and developing operational statistics, financial management information and results reporting
- Excellent verbal and written communication skills
- Strong leadership, analytical, problem solving and decision making skills
- The ability to work in and adapt to a fast-paced, dynamic, always changing environment
- The ability to organize and follow-up on multiple tasks with accuracy and timeliness
- The capability to perform intermediate mathematical functions.
- The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
- The ability to influence and motivate employees to attain program goals
- The ability to work a variety of shifts including days, afternoons, evenings and holidays
- Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws._

  • Associate Team Leader

    hace 2 semanas

    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: A leader of a team that consistently manages supervising and coordinating the activities of a team of associates within the department. Assists the Business Manager to set direction and standards for production and quality. Additional responsibilities include workflow management, resource...

  • Senior Team Lead

    hace 3 semanas

    Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Senior Team Lead

    hace 3 semanas

    Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Negotiation Team Leader

    hace 6 días

    Bogota, Colombia STOCOL SAS A tiempo completo

    Buscamos el mejor Team Leader de Compradores/Negociadores para alcanzar nuestros objetivos. Que necesitamos? Tenemos 2 vacantes disponibles **Team Leader USA/CAN**: - Bilingue, Inglés-Español con mínimo C1 de inglés conversacional - Excelente manejo del paquete microsoft y en CRMs - Experiência liderando equipos de más de 10 personas - Habilidades...

  • Client Team Leader

    hace 2 semanas

    Bogota, Colombia ABCW A tiempo completo

    ¿Te gustaría ser parte de este equipo? Buscamos nuestra Client Development Team Leader / 100% home office Continuamos buscando a nuestra Client Development Team Leader quien será la encargada de la atención y retención de clientes para México, Colombia y USA. Si tienes experiência en atención al cliente esta posición puede ser para...

  • Senior Team Lead

    hace 2 semanas

    Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Team Leader

    hace 3 días

    Bogota, Colombia World technological Solutions S.A.S A tiempo completo

    Si cumples con el perfil no dudes en aplicar! Si eres apasionado por las ventas esta oportunidad es para ti! Empresa de Streaming, ubicada en Bogotá está en búsqueda de Team Leader con mas de 3 años de experiência en la industria Debe contar con un perfil comercial, buenas habilidades comunicativas, liderazgo de equipos, manejo de estándares de...

  • Team Leader

    hace 3 semanas

    Bogota, Colombia DHL A tiempo completo

    **Title**: Team Leader (Shipment Management) **Location**: GSC BOG Monitor regional or global programs (in all GSC service lines) implemented in GSC BOG, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses. **Key Responsibilities***: - Actively lead the team of...

  • Junior Team Leader

    hace 3 semanas

    Bogota, Colombia Besedo A tiempo completo

    The role offers the opportunity to manage a comprehensive team for one of the leading websites. The Team Leader is responsible for the KPI results of the team guaranteeing coverage for the assignments and interaction documentation, as well as the individual performance. The Team Leader must ensure that all service levels and contractual KPIs are met by...

  • Sales Team Leader

    hace 2 semanas

    Bogota, Colombia IGT Solutions Private Limited A tiempo completo

    We are growing and we are looking for new Team Leaders, to join our team! What You'll Do: - As a Team Leader, you will manage and lead a team of employees. You will communicate company goals, safety practices, and deadlines. - Also will motivate team members and assess performance. Providing help to management, including hiring and training, and keeping...

  • Team Leader

    hace 3 semanas

    Bogota, Colombia Career Shepherd A tiempo completo

    Please submit your CV in English._ **Position**: Healthcare Call Center Team Lead **Working Hours** : Monday-Friday, 9:00AM-5:00PM EST **Salary**: USD 1500-2500/month **About the Company**: We are a tech enabled health distribution platform. Our digital health brands connect, educate health shoppers and drive action. We are on a mission to improve...

  • Team Leader, Territorios Forestales Sostenibles

    hace 3 semanas

    Bogota, Colombia Palladium Group, Inc. A tiempo completo

    **Team Leader, Territorios Forestales Sostenibles (TEFOS) Sustainable Livelihoods Pillar** **Project Overview and Primary Duties and Responsibilities**: Palladium is seeking a Team Leader with experience working in partnership with the public and private sector in Colombia to support the promotion and scale up of sustainable economic activities that promote...

  • Talent Acquisition Team Leader

    hace 3 semanas

    Bogota, Colombia SCOUTER A tiempo completo

    If you want to be part of a company that own great brands and take care of the entire customer journey to deliver wow-worthy experiences that influence and empower millions of people globally. Our clients culture is fast-paced and dynamic. They are also data-driven enthusiasts, passionate about marketing, exponential technologies, and innovation. Currently...

  • Team Leader

    hace 3 semanas

    Bogota, Colombia FINLECO BPO SAS A tiempo completo

    ¡Únete a nuestro equipo como Team Leader para Call Center en Cobranza y sé parte de una compañía comprometida con el desarrollo profesional de su equipo! **OBJETIVO**: Apoyar y supervisar la ejecución de las estrategias, planes y programas asignados para la consecución de las metas mensuales y anuales de la unidad de negocio, bajo los principios de...

  • Senior Sales Leader

    hace 1 semana

    Bogota, Colombia Dow A tiempo completo

    At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem...

  • Team Leader

    hace 3 semanas

    Bogota, Colombia UBIQUITY A tiempo completo

    Let's tomorrow, together. At Ubiquity, we live by the mantra head, heart, and hustle. _Head_ because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. _Heart_ because we are always gracious with our time, our collaboration, and with one another. And _Hustle_ because we have grit,...

  • Team Leader Ofr

    hace 1 semana

    Bogota, Colombia DHL A tiempo completo

    **Title**: Team Leader OFR **Location**: GSC BOG **Key Responsibilities**: - Monitor OFR Service Line program implemented in GSC BOG, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses. - Actively lead the team of OFR Specialist in charge, looking for operational...

  • Team Leader Cdz

    hace 3 semanas

    Bogota, Colombia DHL A tiempo completo

    **Title**:Team Leader CDZ **Location**:GSC BOG **About the Role**: Monitor regional or global programs (in all GSC service lines) implemented in GSC BOG, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses. **Principal responsibilities**: - Actively lead the team...

  • Cs Team Leader

    hace 3 semanas

    Bogota, Colombia Kaizen Gaming A tiempo completo

    **We are Kaizen Gaming** Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in the world, operating in 13 markets with 2 brands, Betano & Stoiximan. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of...

  • Team Leader

    hace 2 semanas

    Bogota, Colombia IGT Solutions Private Limited A tiempo completo

    We are growing and we are looking for new Team Leaders, to join our team! What You'll Do: - As a Team Leader, you will manage and lead a team of employees. You will communicate company goals, safety practices, and deadlines. - Also will motivate team members and assess performance. Providing help to management, including hiring and training, and keeping...